The chapter explains the procedures necessary to administer and use the members functionality in Siebel Healthcare. It includes the following topics:

• About Members for Siebel Healthcare
• Scenario for Handling Insurance Agent and Member Inquiries
• Administrator Procedures for Members
• Adding Health Programs
• Configuring the Command Center for Common Member Services
• End-User Procedures for Members
• Editing the Layout of the Members Summary View
• Enrolling Members in Health Programs
• Example of Using the Command Center for Common Member Services
• Changing the Primary Network or IPA for Members
• Adding Additional Benefits Coverage for Members
• Setting the Member HIPAA Privacy Option