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Asset and Siebel Automated Discovery

Establishing an Asset Management system can help the organization monitor the status and disposition of assets such hardware and software. Other Siebel HelpDesk applications can access the asset database information to automate routine data entry tasks. For example, if a HelpDesk agent opens an incident report, Incident Management can retrieve the asset information from the inventory database, and the information is automatically entered in the incident report. The user profile and the responsibilities assigned to the user by the administrator determine the user's access to the database.