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Siebel Automated Service

The Siebel Automated Service can help you manage assets such as hardware and software.

Asset and configuration management provides a model of the infrastructure or a service by identifying, controlling, maintaining, and verifying the versions of configuration items in existence.

Asset and configuration management performs the following functions:

• Accounts for the IT assets and configurations within the organization and its services
• Provides information on configurations and their documentation to support all the other IT Service Management processes
• Verifies the configuration records against the infrastructure and corrects any exceptions

The Siebel Automated Service product can be configured to automatically update inventory records with device configuration information entered in the Asset Management system by network agents. For more information on how to configure the Asset Auto-Discovery and Software License Discovery functionality, see documentation for SupportSoft/ADM on Siebel Business Third-Party Bookshelf. For more information on setting up assets, see Siebel Field Service Guide.