Siebel Life Sciences Guide > Recording Product Analysis for AECM >

Creating Product Analysis Records from a Product Issue (End User)

The first task in analyzing a defective product is to create a product analysis record. The product analysis record captures information from the associated product issue and serves as a repository for all information associated with the product analysis.

Typically, the product analysis record is created by the quality manager who has access to the Product Issues screen. The quality manager can then assign the product analysis to a member of the analysis team who has access to the Repairs screen but not necessarily to the Product Issues screen.

The product analysis record is a repair record of type Product Issue Analysis. For information about the Repairs screen, see Siebel Field Service Guide.

This task is a step in Process of Product Analysis Following a Product Issue.

To create and assign the product analysis record

1. Navigate to Product Issues screen > Product Issue List view.
2. Drill down on a product issue.
3. Click the Product Analysis view tab.
4. Create a new product analysis record.

   Account, product, asset number, lot number, and service request number are copied from the product issue to the new product analysis record.

5. Click the Repair # to drill down to the product analysis record in the Repairs screen.
6. Complete the Owners field.

   If Assignment Manager is set up, you can assign an owner by clicking the menu button and selecting Assign.