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About Configuring the Generate Hierarchy Button

In the preconfigured application, using the Generate Hierarchy button adds only parent account and child accounts to the hierarchy. Any account that does not have a child or parent is not displayed in the rollup views. In Siebel Tools, you can change the DynHierarchy LoadAllAccounts user property to alter this behavior.

The DynHierarchy LoadAllAccounts user property on the Dynamic Hierarchy Direct Relationship business component can be set to N or Y. When it is set to N (default), only parent and children appear in the generated hierarchy. When DynHierarchy LoadAllAccounts user property is set to Y, all accounts are added to the account hierarchy. For information on setting user properties, see Siebel Developer's Reference.