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Siebel Marketing User Guide > List Management > Process of Importing and Managing External Lists > Campaign and Response DataList Import can be used to import campaign and Response Data about contacts and prospects. For example, your company may run a campaign against a target list of contacts, but it collects the responses in an external application or through an outside service company. You can import the response results from these sources and attribute the responses to the original campaign. The List Import view provides the following additional actions that you can select in the Additional Actions field to include response and campaign data in the file:
Campaign and response data is not created unless you select one of these additional actions, even if you mapped response or campaign fields. If you do not select an additional action, the import utility ignores response and campaign columns and only creates a list of contacts and prospects. The List Import view includes the following response fields for mapping import data:
The List Import view includes the following campaign fields for mapping import data: When mapping, response and campaign fields, be sure to map all the fields required to create a response in the application. The import provides some default values you do not include all the required fields.
If you enable the response business service that performs automatic lookups for Campaign Source Code and Offer Code, you can map the Campaign Source Code and Offer Code fields as an alternative to Campaign Name and Offer Name. In this case, the import utility performs the lookup and defaults to the related Campaign Name and Offer Name. For more information, read About Using Response Management. NOTE: The Campaign Source Code field in the List Import mappings indicates the source code value assigned individually to each Campaign Contact and Prospect. It does not refer to the Source Code field in the Campaign record (the field displayed on the Campaign form). |
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