Customers can perform many order management tasks for themselves through the Web using Siebel eSales for CME. These are the same as many tasks that employees perform, such as creating accounts, creating quotes, placing orders, and changing orders. However, they use a different interface, which is suitable for general use through the Web.

This chapter describes customer application user interface. It includes the following topics:

• About Customer Asset-Based Ordering
• Scenario for Customer Asset-Based Ordering
• Ungrouping Bulk Items in the Shopping Cart (End User)
• Creating a Modify Order (End User)
• Creating a Disconnect Order (End User)