Siebel Order Management Guide Addendum for Industry Applications > Customer Asset-Based Ordering >

Creating a Modify Order (End User)

A customer working through the Web can modify a service item that is already provisioned. In this action, the user can change product attributes or a feature or component of the service item.

NOTE:  In Siebel eSales for Communications, Media and Energy, orders and services are the same thing. When you select Service Items under the Products & Services tab, you are accessing screens to work with existing orders.

To modify an existing service item

1. In the My Account screen, in the Products & Services list, click Service Items.

   The Service Items screen appears.

2. In the Select Account list, if necessary, select the account whose service items will be changed.

   You may have to select an account for this service, because one user can have multiple accounts.

3. In the Service Items list, select the item to be changed.
4. Click Modify.
5. When the selection pages appear, change the product attributes, features, or components, as needed.
6. Click Done.
7. When the Shopping Cart appears, you can see the changed action codes.