Siebel Order Management Guide Addendum for Industry Applications > Workflows for Customer Asset-Based Ordering > Workflows to Modify Products and Installed Assets >

CUT eSales - Prepare Shopping Cart Process - Interactive

This workflow prepares the Shopping Cart View. This workflow is shown in Figure 37.

The CUT eSales - Modify Products and Services Process invokes this workflow.

Figure 37. CUT eSales - Prepare Shopping Cart Process - Interactive Workflow

Workflow Description. This workflow:

1. Checks the status of the current Shopping Cart. If the shopping cart is empty, creates a new quote (shopping cart).
2. If the shopping cart is not empty and is not associated with an account, sets the quote account to the account to which the asset being modified belongs. Then, it terminates.
3. If the shopping cart is not empty and has an associated account, determines if the quote's master account matches the master account to which the asset being modified belongs. If the master accounts are the same, it terminates.
4. If the master accounts are not the same, displays the Modify Asset Confirmation View.

   The user can save the existing cart, discard it, or cancel the Modify process.

5. If the user decides to cancel, displays the Installed Assets or Billing Items View depending on where the original process was invoked.
6. If the user decides to save, saves cart. If an error occurs, displays an error message and returns the user to the Modify Asset Confirmation View. If the cart is saved successfully, creates a new quote.
7. If the user decides to discard the cart, creates a new quote.
8. Sets the quote's account to the account to which the asset being modified belongs.

For more information, see CUT eSales - Modify Products and Services Process.