Siebel Order Management Guide Addendum for Industry Applications > Workflows for Employee Asset-Based Ordering for Industry Applications > Workflow for Pricing Comparison >

SIS OM PC Price Comparison Process

This workflow generates comparison quotes based on the service that a customer currently subscribes to with a competitor company. One quote is generated for each product that meets the customer needs, such as region of service, and gives the total annual charge and savings based on the current usage.

This workflow is shown in Figure 8.

The workflow is called by a SmartScript session that is invoked by clicking the New button in the SIS OM PC Opportunity Price Comparison view or by clicking the Compare Prices link on the Home Page.

Figure 8. SIS OM PC Price Comparison Process

Workflow Description. This workflow:

1. Checks to determine whether an opportunity exists for the Price Comparison. If there is an opportunity all existing price comparison quotes are deleted.
2. If an opportunity does not exist, creates a new opportunity.
3. Maps the SmartScript session questions to fields of a quote.
4. Converts the answers from the SmartScript session into a competitor quote using the mapping created in the previous step.
5. The Bill Decomposer method uses the competitor quote information to calculate the user's annual usage.
6. The Price Comparison method generates a comparison quote for each product offered by the company that meets the criteria specified by the user. The usage amounts calculated by the Bill Decomposer step are used to calculate the projected annual bill given the pricing of the product.
7. Displays the comparison quotes in the Opportunity Price Comparison view. For more details, see SIS OM Goto Price Comparison View Process.

Associated Business Service Methods. The following table shows the steps in this workflow that call a business service method.