Siebel Partner Relationship Management Administration Guide > Managing Your Partners > Using Partner Alerts >

Using Siebel Briefings, Content Services, and Content Broker

The Briefings screen of the Siebel PRM Portal lets your partners use the following communication methods:

• Siebel Briefings. This method aggregates relevant business information from inside and outside your organization into personalized Web pages. Siebel Briefings displays enterprise data from the Siebel database, such as opportunities, service requests, and contacts, plus news and other information from external content providers.
• Siebel Content Services. This method aggregates news and company information from multiple sources and distributes it to Siebel Briefings customers. Customers who subscribe to Siebel Content Services receive out-of-the-box integration with external news and company information. Siebel Content Services includes the leading newswires, business magazines, newspapers, trade journals, company profiles, corporate profiles, corporate relationship information, market data, and other relevant content in context with Siebel data.
• Siebel Content Broker. Siebel Content Broker can display content from any external source that is properly configured. You can configure additional third-party information sources using Siebel Tools to configure applets and business components so that they can handle external content. These configuration tasks include:
  • Configuring a business component to handle external data
  • Configuring an applet to display external data
  • Modifying the table of contents applet
  • Adding the applet to a view

Partner employees can also use the Tracking Profile views of the Briefings screen to choose accounts, competitors, industries, or products that they want to track. These tracked items appear in the Briefings screen in views separate from the personalized briefing that you set up, such as the Accounts Briefings view and the Competitors Briefings view.

The information displayed is personalized for each partner employee. You set up this screen to specify the information that appears.

For example, you can configure the Siebel PRM Portal home page so it shows Company In the News or New Products, to help partner employees stay up-to-date on the latest news and product information from the brand owner company.

Then, whenever partner employees log onto the Siebel PRM Portal, they immediately see this information, which can help them on sales calls. On the home page, the partner agent clicks these new product and news hyperlinks to get more detailed information. In addition, partner employees can use their own personalized My Briefings screens to see information about accounts, competitors, and finance and industry news.

You set up Siebel Briefings for partner employees in the same way that you set up Siebel Briefings for your own employees.

For more information on Siebel Briefings, see Siebel Briefings Administration Guide.