This appendix includes information about Performance Scorecard processes, and frequently asked questions. It includes the following topics:

• About the Analytics Data Loader Process
• Performance Scorecard End User Process Flows
• Process for Refreshing a KPI
• Process for Selecting a KPI from the Siebel Analytics Catalog
• Process for Selecting a KPI in Objectives and Reviews
• Process for Synchronizing KPIs
• Process for Tracking KPIs
• Process for Manual Refresh of KPIs
• Performance Scorecard Usability Solutions