|Bookshelf Home | Contents | Index | PDF|
A rate list is a set of standard rates for resources that bill by the hour. For example, if you run a temporary employment agency, you might charge your customers different standard hourly rates for employees who do word processing, who do data entry, who do secretarial work, and who answer the phone at a call center. These hourly rates for these different types of resources would be included on your rate list.
This chapter covers the general process of creating rate lists. More detailed processes for using rate lists with specific features of Siebel applications are covered in other books. Common uses of rate lists include:
After you create a rate list, you must assign it to users to make it control the rates they pay. For example, if you run a temporary help agency, you may charge different rates to customers who need help for short-term projects and long-term projects, or you may charge different rates to larger and smaller customers. You would create and assign different rate lists to these customers to make their rates visible to them.
|Pricing Administration Guide|