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Activating Public Sector Workflows

Activating the Immigration workflows allows tracking of expired credentials such as visas and passports, and immigration overdue records. Case workflows allow cases to be created from incidents and reopened after being closed. You only need to activate these workflows once for a database. For more information on working with workflows, see Siebel Business Process Designer Administration Guide.

Complete the steps in the following procedure to activate the Immigration Stays and Case Workflows for Siebel Public Sector.

To activate immigration and case workflows

1. Navigate to the Administration - Business Process screen > Workflow Processes view.
2. In the Workflow Processes list, query for *PUB*, and check the status.
3. If the workflow processes are inactive, navigate to Administration - Business Process screen > Workflow Deployment view.
4. In the Repository Workflow Deployment list, query for the PUB workflow process and click Activate.

   The following table lists each Public Sector workflow process and its business object:

   Workflow Process	Business Object
   PUB GOV Case Re-open (Service)	HLS Case
   PUB HLS Create Case	PUB HLS Incident
   PUB HLS Display Error	PUB HLS Incident
   PUB HLS Go To view	HLS Case
   PUB Immigration Credential Expiry	PUB Immigration Stays
   PUB Immigration Overdue Days No Visa	PUB Immigration Stays
   PUB Immigration Overdue Days	PUB Immigration Stays