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Siebel Public Sector Guide
What's New in This Release
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Overview of Siebel Public Sector
Key Features of Siebel Public Sector
About Case Management
Reports and Analytics for Siebel Public Sector
Accessibility and Public Sector
Customer Portal for Siebel Public Sector
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Getting Started with Siebel Public Sector
Administrator Setup Tasks for Siebel Public Sector
Adding an Image to the Home Page Warning Level Indicator
Activating Public Sector Workflows
Assignment Manager and Siebel Public Sector
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Setting Up and Using Adobe Forms Integration
About Forms Integration
Business Scenarios for Form Integration
Process of Setting Up Adobe Forms Integration
Preparing for Adobe Form Integration Setup
Creating the Web Service for Adobe Forms Integration
Configuring the Web Service for Adobe Forms Integration
Enabling Forms Integration for Additional Applets Using Siebel Tools
Creating an Integration Object for Adobe Forms Integration
Generating an XML Schema for Forms Integration
Mapping the XML Schema to the PDF Form Using Adobe Designer
Creating the Form Record Referencing the PDF File
Generating a Form Using a Siebel Record (End User)
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Managing Benefits Cases
Scenarios for Benefits Case Management
Process of Managing Benefits Cases
Receiving a Benefits Request
Creating a Case File During the Intake Process
Calculating Benefits Eligibility
Using Siebel SmartScript to Gather Benefits Assessment Information
Using eAdvisor to Manage a Benefits Eligibility Assessment
Assessment of Benefits Using Templates and Activities
Reviewing Benefits Case Details
Referring Cases to Third-Party Providers
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Managing Investigative Cases
Scenarios for Investigative Case Management
Process of Managing Investigative Cases
Creating an Incident Report
Adding Details to an Incident
Escalating an Incident to a Case for Investigation
Developing a Case for an Investigation
Adding Case Details and Scheduling Follow-Up Activities
Creating Suspect Profiles for an Investigation
Adding Suspect Details and Scheduling Follow-Up Activities
Creating Group Profiles for an Investigation
Adding Details to a Group Profile
Creating Accounts and Contacts for Sharing Case Information
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Managing Health Threats and Response
Scenario for Health Threat and Response Management
Process of Managing Public Health Cases
Creating a Disease Record
Developing Disease Details
Managing Disease Response Inventory
Managing Calls on Suspected Health Threats
Searching for Information on Health Topics
Creating and Modifying Health Topic Content
Contributing to and Approving Content for Health Topics
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Managing Tax Cases
Scenarios for Tax Case Management
Process of Managing Tax Cases
Working with Tax Case Files
Creating Multiple Case Records
Adding Case Attachments and Notes
Managing the Case Calendar and Activities
Tax Case Assessment Tasks
Routing and Assignment of a Tax Case
Associating a Contact or a Partner with a Case
Case Correspondence Management
Tracking Case Status
Closing and Reopening a Case
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Managing Immigration Contacts
About the Immigration Contacts Screen
Scenario for Managing Immigration Contacts and Identities
Process of Managing Immigration Contacts
Adding a Contact Identity Record
Adding Immigration Contact Details
Documenting Immigration Contact Credentials
Documenting Identity History
Merging Immigration Contacts
Managing Visitor Stays
Administering Immigration Contacts
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Public Sector Responsibilities and Views
Public Sector Responsibilities
Investigative Case Management Responsibility
Incident Management Responsibility
Threat and Response Management Responsibility
Benefits Case Management Responsibility
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