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Key Features of Siebel Public Sector

Siebel Public Sector provides an integrated foundation for complex case, service, and agency management, and addresses the initiative towards performance-driven government. Using Siebel Public Sector, government and municipal agencies can manage:

• Case information from initial referral through case investigation, and benefits delivery.
• Self-service processes for information, eligibility assessment, single-application filing for multiple programs, and claims management.
• Communications for agency-to-citizen, agency-to-agency, and agency-to-third party providers.
• Assignment of high volumes of cases to employees with the right skills and availability.
• Data integration from multiple channels and back-office applications, giving case workers a comprehensive view of the citizen.
• Automatic population of PDF forms, such as immigration and visa applications, with Siebel data.
• Team collaboration and information sharing among employees, agencies and partner organizations working on a case.
• Case management analysis reports.
• Immigration and visitor stay management