Siebel Public Sector is an integrated suite of Web-based applications designed for use by administrators and end users associated with municipal governments, social services, tax management, public health, immigration and investigative agencies. This chapter provides an overview of the applications that make up Siebel Public Sector. It includes the following topics:

• Key Features of Siebel Public Sector
• About Case Management
• Reports and Analytics for Siebel Public Sector
• Accessibility and Public Sector
• Customer Portal for Siebel Public Sector