Tax and revenue agencies at the federal, state, and at the local level can use Siebel Public Sector to track and manage service requests, as well as audits, appeals, and collection cases. This chapter describes how to use Siebel Public Sector to manage tax cases. It includes the following topics:

• Scenarios for Tax Case Management
• Process of Managing Tax Cases
• Working with Tax Case Files
• Adding Case Attachments and Notes
• Managing the Case Calendar and Activities
• Tax Case Assessment Tasks
• Routing and Assignment of a Tax Case
• Associating a Contact or a Partner with a Case
• Case Correspondence Management
• Tracking Case Status
• Closing and Reopening a Case