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Case Correspondence Management

When correspondence is generated using Siebel Correspondence, an activity record of type correspondence is automatically created and associated with the customer record. For example, a tax agency employee might use Siebel Correspondence to mail a reminder notice with a tax return form to a customer who has not filed a tax return for the tax period.

For more information on using Siebel Correspondence, refer to the correspondence topic in Siebel Correspondence, Proposals, and Presentations Guide.