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Creating an Incident Report

An incident represents the information received about an event that may be of interest to the government agency. An incident can be a report of a leaking fire hydrant, or a lead in a case investigation. Incident information can be received by phone call, email, faxes or generated through independent research.

Incident records may be automatically created based on the content of incoming messages and emails. A member of the investigative team is usually assigned the responsibility to follow up on the incident information to determine if the incident warrants further action and whether or not the incident is associated with other incident reports, leads and cases in the system. Based on the particular agency's criteria, the agency may determine that an incident should be upgraded to a case.

From the Incidents list, investigators can view incident records created by individuals on the team.

This task is a step in Process of Managing Investigative Cases. It includes the following related procedures:

• Adding Details to an Incident
• Escalating an Incident to a Case for Investigation

To create an incident record

1. Navigate to the Incidents screen > Incidents Home view.
2. Using the Add form create an Incident record, and click Add & Go.
3. In the Incident Details form, complete the fields, and then save the record.

   The following table describes some of the fields.

   Field	Comments
   Incident Number	Automatically generated identifier.
   Employee	The employees assigned to the incident. Defaults to the record creator.
   Status	Status of the incident. Example of status are In Progress, Dispatched, Active.
   Priority	A value that indicates the importance of incident investigation.
   Location	The location of the incident. Select the location from a predefined list or enter the information directly in the field.
   Case	Used to associate the incident with a new or existing case record.
   Suspect	Used to associate the incident with a new or existing suspect record.
   Group	Used to associate the incident with a new or existing group record.
   Keywords	Words that can be used to search for similar incident characteristics.
   Date Occurred	The date of the incident.
   Date Created	Automatically populated when the incident record is created.
   Source Name	The contact who provided the information. If the contact does not exist in the system, create a new contact record.
   Source Type	The information source used to report the incident (email, phone, fax, news media, open source, other).
   Source Organization	The source organization for the incident information.
   Source Reliability	This field is automatically populated if the Contact record contains a value for reliability.
   Incident Description	A text description of the incident.