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Components Supported on a Regional Node


Most Siebel Server processes should be run only on the Headquarters Server. Although it is possible to perform certain tasks from any Regional Server, doing so causes a delay before the data is replicated to the Headquarters Database and down to other Regional Databases. Thus data conflicts can occur.

You should only perform administration tasks (such as setting up and deactivating Mobile Web Clients using the Replication Server Administration view) when you are connected to the Headquarters Server. When using the Replication Server Administration view, be careful not to delete the Headquarters Server. Doing so will cause the processes to abort. You will then need to restore a backup or run SQL to rebuild the Headquarters Server record and the Mobile Web Clients.

CAUTION:  Do not delete the Headquarters Server under any circumstances.

Although most Siebel Server processes should be run only on the Headquarters Server, certain features and server components can be used on Regional Nodes. Table 25 lists the features and server components that are supported on Regional Nodes, along with information about certain specific exceptions.

Table 25.  Features and Server Components Supported on Regional Nodes
Item
Type
Member of
Notes

Advanced Search

feature

 

 

Basic Siebel Call Center functionality

feature

 

Associated with Call Center Object Manager server component.

Includes Quotes, Opportunities, Forecasting, Service Requests, Households, Campaigns, and SmartScripts.

Business Integration Batch Manager

server component

Enterprise Application Integration (EAI) component group

The only component in the EAI group that is not supported on Regional Nodes is Enterprise Integration Manager.

Business Integration Manager

server component

Enterprise Application Integration (EAI) component group

 

Call Center Object Manager

server component

Siebel Call Center component group

 

Charting

feature

 

 

Communications Configuration Manager

server component

Communications Management component group

Used by Computer Telephony Integration (CTI) feature.

Communications Outbound Manager

server component

Communications Management component group

 

Communications Session Manager

server component

Communications Management component group

Used by Computer Telephony Integration (CTI) feature.

CTI (Computer Telephony Integration)

feature

 

Associated with Communications Configuration Manager and Communications Session Manager server components.

Live call transfer from a user on one Regional Node to a user on another Regional Node is not supported.

Database Extract

server component

Siebel Remote component group

All components in the Siebel Remote component group are supported.

Document Server

server component

Siebel eDocuments component group

For Correspondence, Proposals and Presentations features.

EAI Object Manager

server component

Enterprise Application Integration (EAI) component group

 

eService Object Manager

server component

Siebel Call Center component group

 

Generate New Database

server component

Siebel Remote component group

 

MQSeries AMI Receiver

server component

Enterprise Application Integration (EAI) component group

 

MQSeries Server Receiver

server component

Enterprise Application Integration (EAI) component group

 

MSMQ Receiver

server component

Enterprise Application Integration (EAI) component group

 

Outbound Communications

feature

 

Associated with Communications Outbound Manager server component.

Parallel Database Extract

server component

Siebel Remote component group

 

Replication Agent

server component

Siebel Remote component group

 

Report Server

feature

 

Can be used to generate reports on the Regional Node.

Runtime Events

feature

 

Runtime Events that contain wait states are not supported on Regional Nodes.

Basic Siebel Sales functionality

feature

 

Associated with Sales Object Manager server component.

Includes Quotes, Opportunities, Forecasting, Service Requests, Households, Campaigns, and SmartScripts

Sales Object Manager

server component

Siebel Sales

 

Field Service Object Manager

server component

Field Service component group

 

State Model

feature

 

 

Synchronization Manager

server component

Siebel Remote component group

 

Transaction Merger

server component

Siebel Remote component group

 

Transaction Processor

server component

Siebel Remote component group

 

Transaction Router

server component

Siebel Remote component group

 

Workflow Process Batch Manager

server component

Workflow Management component group

 

Workflow Processes

feature

 

Associated with Workflow Process Batch Manager and Workflow Process Manager components.

The following kinds of Workflow Processes are not supported on Regional Nodes:

Processes that are defined as persistent by an administrator.

Processes that contain wait states with durations expressed in minutes, hours, or days.

Processes that are triggered by Workflow Policies.

Workflow Policies and persistent workflows are not supported in a replicated environment.

Workflow Process Manager

server component

Workflow Management component group

 

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