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Indexing File Attachments

To index file attachments, the business component must be a file business component. For example, the C++ file attachment is based on should be CSSBCFile or a derivation of that file.

NOTE:  Files in the Siebel file system will be accessed and indexed as part of the standard indexing operation. There is no need to decompress these files as a separate process.

Rules and Assumptions

All the business components based on files have the following standard fields with the following naming convention:

<three letter identifier>FileName and <three letter identifier>FileRev.

For example, in the case of the literature business component, the file names are LitFileName and LitFileRev. In Resolution Documents, the names are ResFileName and ResFileRev.

NOTE:  It is essential to map these two fields to index file attachments.

To index Literature file attachments, follow this format:

• Map LitFileName to the External Text result field. Set the attribute Field Type to Attachment.
• Map LitFileRev to Revision Number result field. Set the attribute Field Type to Rev Num. Map this field to make sure that file revisions are included the next time you refresh the index.
• Other fields that need to be indexed cannot be mapped to the External Text result field. You may map these fields to the Summary field.

To index file attachments

• Add a Search Index using a business component such as Account Attachment, Activity Attachment, or Service Request Attachment and then add the following search index field maps (in order of BC Field, Field Type, Result Field):

  Table 23. Search Index Field Maps

  Business Component Field	Field Type	Result Field
  Id	Row Id	RowId
  ActivityFileRev	Rev Num	Revision Number
  ActivityFileName	Attachment	External Text