Siebel Store-and-Forward Messaging Guide > Administration of Siebel Store-and-Forward Messaging > Process of Configuring Asynchronous Query for Siebel Handheld Applications >

Configuring Unsupported Business Components for Asynchronous Query

An unsupported business component is one that is not supported on the client but is available on the server. You can configure the Siebel Handheld application to support asynchronous query on these business components.

The Applet property of the Find object is mandatory and dictates the available Find fields that can be added. The available fields are the business component fields of the specified Find object. It is therefore necessary to create a new view based on the unsupported business component. For more information, see Configuring the Find Object in Siebel Tools. Although this view is inaccessible to the end user, it provides the visibility information for the server asynchronous query operation. You still need to configure the Async Query Results view separately. In summary, there are two Find views per Find object for an unsupported business component. One view, the inaccessible view, is based on the Find object's business component (such as Accounts, Contacts, Solutions, and Orders), which may be an unsupported business component on the Siebel Handheld application. The other view is the Async Query Results view that you configure separately. The Async Query Results view is used to display the results of asynchronous queries.

The following two sections provide an example of configuring an inaccessible applet and view for the Solutions business component, which is an unsupported business component in the Siebel Service Handheld application.