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Overview of Siebel Store-and-Forward Messaging Functionality

Siebel Store-and-Forward Messaging and Siebel Handheld applications work together allowing you to perform critical business processes. For instance, a mobile technician using the Siebel Service Handheld application together with Siebel Store-and-Forward Messaging can receive a dispatched activity, acknowledge the activity, update the activity's status, move parts, or debrief the assigned activity. During this process, Siebel Store-and-Forward Messaging enables the mobile user to communicate all information, in real or near-real time, with the back-end Siebel application server.

Siebel Store-and-Forward Messaging provides push-based information delivery between Siebel eBusiness applications and Siebel Handheld applications. Using Siebel Store-and-Forward Messaging, a Siebel eBusiness application can dispatch information such as an activity and its associated data to a mobile user with a Siebel Handheld application. The changes made by the mobile user on the Siebel Handheld application are delivered to the Siebel application server through Store-and-Forward Messaging. If the handheld device is connected to the Siebel application server, the information is delivered immediately; if the device is disconnected, the information is queued up in either the server or the client side and is delivered as soon as the device is reconnected to the server. Siebel Store-and-Forward Messaging uses the IBM WebSphere MQ Everyplace queuing system to make sure data is delivered and delivered only once. The MQe queuing system is supported on wireless or wired networks that can provide TCP/IP connections.

Additionally, Siebel Store-and-Forward Messaging provides asynchronous query, which allows a Siebel Handheld application user to access data not available in the Siebel Handheld application's local database. For example, if a mobile user would like to access information on a particular part which is not available in his Service Handheld database, the mobile user can send a query to the Siebel Application Server and the query result is delivered to his Service Handheld application by way of Siebel Store-and-Forward Messaging.

Siebel Store-and-Forward Messaging is available as part of the Siebel Service Handheld application, and can be configured to support other Siebel Handheld applications.

NOTE:  Store-and-Forward Messaging is supported for Direct Server Synchronization mode, but not for Companion Synchronization.

For a list of supported handheld devices, see System Requirements and Supported Platforms on Siebel SupportWeb.