Siebel Universal Queuing Administration Guide > Siebel Universal Queuing Reporting > Viewing Historical Data >

Viewing Historical Route Statistics

The Historical Route Statistics view displays the following for each route for a specified time period:

• The target and actual service level.
• The average abandon time, average wait time, and the longest wait time.
• The total number of abandoned work items.
• The total number of work items in the queue.

To view historical route statistics

1. From the application-level menu, choose View > Site Map > UQ Administration > Historical Route Statistics.

   The Historical Route Statistics view appears.

2. Click Enter Time Period.
3. Enter the date and time for the beginning of the period you want to view.

   The date and time format is mm/dd/yyyy hh:mm:ss am.

4. Enter the date and time for the end of the period you want to view and click OK.

   The data requested is displayed in the Historical Route Statistics view.