Bookshelf v7.8: Modifying Frequently Used Siebel Email Response Process Properties

Siebel Business Process Designer process properties. If you modify process properties in the Process Properties tab, the changes apply to all instances of this workflow.

Communications Server response group input arguments. You can override process properties using response group input arguments. This change applies only to messages processed using that response group. For more information, see Completing Basic Setup Tasks.

In the eMail Response - Process Message workflow, process properties shown in Table 13 can be changed during a typical Siebel Email Response deployment.

Table 13. Process Message - Frequently Used Process Properties
Name	Default Value	Description
AckTextTemplateName	Email Response - Auto Acknowledge	The name of the template used for an Auto-Acknowledgement message. This process property is used for plain text email messages.
AckHTMLTemplateName	Email Response - Auto Acknowledge	The name of the template used for an Auto-Acknowledgement message. This process property is used for HTML email messages.
Catalog Name	KB	The name of the catalog that stores the solutions and templates you use to respond to inbound messages.
CommOutboundMgrName		The name of the Siebel Server that transmits the outbound message.
Commit Time Entitlement ID		The workflow calculates the appropriate commit time, based on an entitlement.
Enable Assignment Manager	FALSE	If TRUE, Assignment Manager is enabled for email routing.
Enable Test Mode	FALSE	If TRUE, Test Mode is enabled and the workflow can be used in the Process Simulator. The XMLTestFileName parameter must also be specified.
Enable Universal Queuing		If TRUE, UQ is enabled for email routing.
Enable Lookup Sender By Organization	FALSE	If TRUE, contact lookup can be restricted to a specific organization.
Enable Smart Answer	FALSE	If TRUE, Smart Answer is enabled for Auto-Response and Auto-Suggest capabilities.
XmlTestFileName		The file path and file name of the XML file used for Test Mode.
Disable Auto Acknowledgement	FALSE	This is actually a response group input argument. Change the value to TRUE to disable the sending of auto acknowledgement email.

In the eMail Response - Process Service Request workflow, process properties shown in Table 14 can be changed during a typical Siebel Email Response deployment.

Table 14. Process Service Request - Frequently Used Process Properties
Name	Default Value	Description
SRHelpAckName	Email Response - SR Help	The template used to respond when the Help keyword is processed.
SRQueryAckName	Email Response - SR Query	The template used to respond when the Query keyword is processed.
SRStatusAckName	Email Response - SR Status	The template used to respond when the Status keyword is processed.
SRStatusErrorAckName	Email Response - SR Status Error	The template used to respond when the Status keyword is processed and an error is detected.
SRSubmitAckName	Email Response - SR Submit	The template used to respond when the Submit keyword is processed.
SRUpdateAckName	Email Response - SR Update	The template used to respond when the Update keyword is processed.
SRUpdateErrorAckName	Email Response - SR Update Error	The template used to respond when the Update keyword is processed and an error is detected.