Siebel Email Response Administration Guide > Troubleshooting Siebel Email Response > Using the Communications Inbound Events View >

Resolving Nonreal-Time Processing Problems

The following procedure describes how to resolve some of the common nonreal-time email processing problems.

To resolve nonreal-time processing problems

1. Navigate to the Administration - Communications screen > Communications Inbound Events list view.
2. In the Communications Inbound Events list, examine the fields to help determine the source of the problem as described in Table 17.

   Table 17.  Communications Inbound Events Fields

   Field	Value	Possible Cause
   SRM Request Id	Id	If null, could be a problem in the Communications Inbound Receiver. If not null, could be a problem in the Communications Inbound Processor.
   Status	Queued CIP Processing Error CIP Fatal	A value of Queued or CIP Processing means there is no problem with the email processing. A value of Error or CIP Fatal means the email was not processed.
   Processing/Receiving Siebel Server	Siebel Server Name	If the Siebel Server Name is in the Receiving Siebel Server field, then the Communications Inbound Processor has received the event.
   Activity ID	Id	If the Activity Id is not null, the error may be in one of the steps in the workflow after creating the activity.
   Comments	Description	Use the DriverTrackID to find the location of the error in the log files.