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Siebel eService Administration Guide Addendum for Industry Applications > Siebel eService for eAutomotive > Preventive Maintenance > Sharing Preventive Maintenance Documents with CustomersYou can share preventive maintenance documents with customers by adding the documents as attachments to preventive maintenance plans in Siebel eAutomotive. For example, you can create a document with detailed instructions for servicing the automobile, and attach it to the appropriate preventive maintenance plan. Then, customers who use that preventive maintenance plan can display the document by clicking a preventive maintenance action in the Actions list in Siebel eService for eAutomotive, to display a form with detailed information about the action and a list of attachments. The customer can click on any attachment in the list to download and display the document. To share a preventive maintenance document with a customer
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Siebel eService Administration Guide Addendum for Industry Applications |