4 Post Provisioning

In the first few days after your initial provisioning, it is recommended that you do each of the following tasks, as they are applicable for your implementation. This will help ensure that any configuration or access issues are resolved earlier in your program to avoid delays. For each of the URLs below, the <hostname> portion of the URL should be replaced with the one specific for your implementation, which will be the same as was in your welcome email and your cloud service URLs. It will use a naming convention similar to the following: xxx-yyy-mfcs-mcs.oracleindustry.com.

Leverage Oracle Support

Attend a session on Working Effectively with Support (WEWS) to learn about support policies and best practices when working with Oracle Support. Oracle Support representatives are ready 24/7 to answer questions and address issues about your service. Access the Oracle Support Contacts Global Directory to find the Oracle Support Hotline for your country, and explore the page on Working Effectively with Oracle Support - Best Practices found on My Oracle Support under Doc ID 166650.1.

Get Connected

Register for RGBU support communities:

• Use My Oracle Support Community (ID 2299812.1) to post technical questions and get resolution on technical issues.

  • See "Getting Started" to learn how to use the Support Community.

• Use The RACK to view informative resources and participate in discussions around Retail Solutions.