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Siebel Applications Administration Guide > Activities > About ActivitiesSiebel applications use activities to organize, track, and resolve a variety of tasks, from finding and pursuing opportunities to closing service requests. If a task requires multiple steps that one or more people may carry out, activities greatly simplify the job. Activities can help:
These are the major advantages of breaking down a task into one or more activities:
Activities are used to represent tasks in many situations such as scheduling and recording meetings, appointments, and interactions with customers and prospects. If one task leads to follow-up tasks, it is possible to associate follow-up activity records with a parent activity record. Activities can be viewed in several different locations, including the following:
Assignment MethodsActivities are assigned to employees. Activity assignment can take place in a number of ways:
Business Objects Associated with ActivitiesSiebel activity objects may be associated with other Siebel business objects. Some common associations are listed in Table 58. In most cases, this association is with a set of activities defined by an activity plan and individual (or stand-alone) activities. In a few cases, an object is associated either with an activity template or with stand-alone activities (not both). |
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