Household information is closely related to information about contacts, and is similar to information about accounts. Other chapters in this guide provide more detailed information about how to use the Contacts and Accounts screens.

This chapter describes how call center agents can use the Households screen to record information about groups of individual consumers who interact with the agents' company. It includes the following topics:

• Household Contact Tracking
• Scenario for Households
• End-User Procedures for Households
• Adding a Household Record
• Adding Contacts to a Household
• Adding Activities to Household Records
• Storing and Viewing Information About Households
• Synchronizing Household Information with External Systems