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Synchronizing Household Information with External Systems

The Application Services Interface (ASI) feature allows you to synchronize the household data between a Siebel application and an external system in real time. This feature enables you to maintain consistent household information across your enterprise, and to eliminate manual entry of data in multiple systems.

If your Siebel administrator has set up real-time household integration between a Siebel application and another system, you can use the Update External System command to send new and modified household information from the application to the other system in real time. For more information about ASI, see Siebel Application Services Interface Reference and Integration Using ASIs.

To synchronize household information with an external system

1. Navigate to Households > Household List.
2. In the Household list, select a household record.

   To create a new household record, see Adding a Household Record.

3. In the Household list, click the menu button, and then choose Update External System.