This chapter contains information about the Inbox, how users use the Inbox, and how administrators can make changes to the Inbox types that are already configured. It includes the following topics:

• About the Inbox
• Scenarios for Administering and Using the Inbox
• Administering the Inbox
• Reviewing All Inbox Items
• Deleting Inbox Items
• Setting Expiration Dates and Due Dates for Inbox Items
• Changing the Destination View for an Inbox Type
• Changing Inbox Downloading to Remote Databases
• Adding Inbox Translations
• Using the Inbox
• Taking Action on Inbox Items
• Reviewing Completed Items
• Reviewing Submitted Items

If you want to create and configure new Inbox types, or make changes to Inbox functionality that require Siebel Tools, see Configuring the Inbox.