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About Real-Time Decisions

The RTD service provides intelligent offer recommendation and retention management features to call center agents who receive inbound customer communications.

The RTD service combines predictive analytics technology with dynamic eligibility rules and scoring rules to maximize the value from inbound customer interactions. The criteria for rules can be based on a variety of attributes, for example, the age of a customer, the salary of a customer, recent life events, and so on. RTD can anticipate customer needs in real time and adapt each interaction to the needs of the customer. The decision logic of RTD and the integration points with Siebel Enterprise are implemented as an inline service. The inline service runs on a Siebel RTD server.