This chapter describes how marketing managers can use Siebel Real-Time Decisions (RTD), and how system administrators can configure RTD. This chapter includes the following topics:

• About Real-Time Decisions
• Scenario for Real-Time Decisions
• Process of Configuring Siebel Business Applications for Siebel RTD
• Checking Prerequisites
• Configuring Outbound Web Services
• Configuring RTD with Siebel Views
• Setting Siebel Enterprise Server Parameters
• Configuring Siebel Run-Time Events
• Importing Communication Configuration Seed Data
• Creating JDBC Data Sources
• Creating Views in the SIEBEL_OLTP Database
• Creating and Populating OLAP Tables with History Data
• Creating a Project for an Inline Service
• Deploying an Inline Service
• Customizing Call Reasons
• Process of Setting Up Real-Time Offers
• Defining the Campaign
• Creating and Modifying Offers
• Enabling Offers for RTD
• Opening Decision Center for Editing
• Specifying Eligibility for Offers
• Updating Offer Information
• Activating the Offers
• Viewing RTD Performance Reports
• Views for Call Center Agents