Bookshelf Home | Contents | Index | PDF |
Siebel Applications Administration Guide > Real-Time Decisions > Customizing Call ReasonsWhen a customer calls your business, your agents can record the reason for the call. Your agents record the reasons in the Activities applet in the Contact Summary (RTD) and Account Summary (RTD) views. By default, a number of call reasons are included with Siebel Business Applications. You can customize the list of call reasons. You can deactivate the default call reasons, and add call reasons that are relevant to your business. This task is a step in Process of Configuring Siebel Business Applications for Siebel RTD.
|
Siebel Applications Administration Guide | Copyright © 2009, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |