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Views for Call Center Agents

RTD for Siebel Call Center provides views that expose offer recommendations by RTD for use by call center agents. The content of these views varies, depending on your business model.

Table 89 lists the views that call center agents can use.

Table 89. Views for Call Center Agents
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Account Summary (RTD)

Accounts > Accounts List > Account Summary (RTD)

Contact Summary (RTD)

Contacts > Contacts List > Contact Summary (RTD)

    
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