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Siebel Assignment Manager Administration Guide > Advanced Siebel Assignment Manager Configuration > Configuring Siebel Assignment Manager to Add Scores Across RulesYou can configure Siebel Assignment Manager so that the same candidate (employee, position, or organization) can qualify from different assignment rules with different scores. By default, Assignment Manager treats passing candidates from different rules as if they were different candidates. However, it is possible for Assignment Manager to merge (add) the scores for the same candidate across rules and take the total score in the calculation of the primaries. How you configure Assignment Manager to add scores across rules differs for each operating mode. You specify the Add scores across Rules (AddScores) parameter to determine Assignment Manager scoring behavior by way of the:
The following subtopics describe configuration for each mode in detail. NOTE: The AddScores parameter is applicable to static and dynamic candidates, but only if no rules are marked as exclusive. That is because you explicitly define the rule from which you want the primaries to come for exclusive rules. Adding Scores Across Rules for Interactive AssignmentIf you set the AddScores component parameter to TRUE, all requests sent to AsgnSrvr add scores for the candidates. However, when interactive assignment is used, the <Assign> menu method by default sets AddScores to FALSE, and subsequently passes AddScores = FALSE to the AsgnSrvr task. To override this behavior so that interactive assignment passes AddScores = TRUE for the assignment, you need to add a user property to the respective business component on which interactive assignment is running. Alternatively, for requests sent to AsgnSrvr using a script or the Server Request business service, you can pass AddScores = TRUE as an input parameter to the AsgnSrvr task. To configure Assignment Manager to add scores across rules for interactive assignment
This procedure allows control of AddScores = TRUE for interactive assignment based on the object being assigned. Adding Scores Across Rules for Batch AssignmentIf you set the AddScores component parameter to TRUE, all tasks for batch assignment add the scores across rules for the candidates. Alternatively, you can also set Add Scores across Rules = TRUE at the task-level when starting a batch assignment task. For more information about running batch assignment, see Running Batch Assignment. Adding Scores Across Rules for Dynamic AssignmentTo add scores across rules for dynamic assignment, you must set the Add Scores program argument to TRUE for the Assignment Request (In Process) workflow policy program. To configure Assignment Manager to add scores across rules for dynamic assignment
How the AddScores Parameter Affects PrimariesBy default, if an assignment rule has a primary employee, primary position, or primary organization set, and one of these passes, it is assigned as the primary if that rule passes and is the highest scoring rule for that object. However, if the AddScores parameter is set to TRUE, the primaries are ignored because the AddScores parameter overrides the primaries on the rule. The AddScores parameter assigns the highest-scoring employee, position, or organization across all the rules that pass for that object, and has more weight than the primaries. For example, assume you have two rules (Rule 1 and Rule 2) that pass for a specific Account Z. Each rule has two positions that qualify, with scores as shown in Table 61. If the AddScores parameter is not applied (set to FALSE), Position B is the highest-scoring position, with a score of 120, and becomes the primary. However, if AddScores is set to TRUE, then Position A, with a score of 150, is the highest-scoring position and becomes the primary. |
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