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Delegated Assignment Example 4: Third-Tier Delegated Administration Tasks for Partners

This topic is part of Examples for Using Delegated Assignment.

Robin and Sam are third-tier partner delegated administrators. Robin must make sure that leads that have been assigned to Partner 1 are routed to the best sales representative and that no leads go unassigned.

To perform third-tier delegated assignment administration tasks for partners

1. In the Rule Group Explorer, select the rule group previously created by the second-tier delegated administrator (Henry, in this example).

   In this example, assuming Henry created Assignment Rule 30 for Robin and Assignment Rule 40 for Sam, Robin selects Rule Group 30.

2. Inherit the assignment rule (or rules).

   In this example, Robin inherits Henry's rule three times and refines each rule to make sure leads are routed to one of Partner 1's three sales representatives.

   For information about inheriting an assignment rule, see Inheriting Delegated Assignment Rules.

3. Refine the inherited rule (or rules).
   1. Apply criteria templates.

      See Applying Criteria Templates to Inherited Assignment Rules.

   2. Add candidates.

      See Choosing a Candidate as the Primary Assignee.

4. Add owners to the inheritance access list for the assignment rule.

   See Adding Owners to the Inheritance Access List.

   In this example, use the following information:

   Apply to Rule	Assignment Rule 30A	Assignment Rule 30B	Assignment Rule 30C
   Criteria	Leads greater than $100,0001	Leads greater than $100,0001	Leads greater than $100,0001
   Criteria	Product Line = PCs2	Product Line = PCs1	Product Line = PCs1
   Criteria	Product = Desktops	Product = Notebooks2	Product = Peripherals2
   Candidate	Partner 1 Sales Rep 1	Partner 1 Sales Rep 2	Partner 1 Sales Rep 3

   1This criterion is already inherited and is Read Only. 2Applied from criteria templates.