Bookshelf v8.0: How to Use the Siebel Assignment Manager Administration Guide

This guide provides information necessary to configure, administer, and implement Siebel Assignment Manager. Chapters are organized in a way that allows users to move throughout the guide for various tasks. Use Table 3 as a guideline to determine which chapters to review and familiarize yourself with before using Assignment Manager.

Table 3. Siebel Assignment Manager Administration Guide Organization
Chapter or Appendix	Administrator	Developer
What's New in This Release	Yes	Yes
Finding and Using Siebel Assignment Manager Information	Yes	Yes
Overview of Siebel Assignment Manager	Yes	Yes
Planning Your Siebel Assignment Manager Implementation	Yes	Yes
Assignment Rule Administration	Yes	No
Basic Configuration for Siebel Assignment Manager	No	Yes
Working with Dynamic Candidates	Yes	Yes
Assignment Rule Administration for Delegated Assignment	Yes	No
Running Siebel Assignment Manager	Yes	No
Advanced Siebel Assignment Manager Configuration	No	Yes
Availability-Based Assignment	Yes	Yes
Siebel Assignment Manager Load Splitter Configuration	Yes	No
Troubleshooting: Siebel Assignment Manager Error Messages	Yes	No

Siebel Assignment Manager Administration Guide		Copyright © 2010, Oracle and/or its affiliates. All rights reserved. Legal Notices.