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Siebel Business Process Framework: Workflow Guide > About Workflow Policies > Example Workflow Policy Configurations > Examples of Creating a Workflow PolicyThis topic provides examples of creating a workflow policy. It includes the following topics:
Example of a Workflow Policy That Sends Paging Notification of Unassigned Service RequestsThis topic gives one example of using a workflow policy to send a page. You might use this feature differently, depending on your business model. In this example, the support manager needs a page sent whenever a service request priority becomes Very High and no one is assigned to the service request. The Send Page action has already been created. Next, you create the workflow policy to implement the workflow policy action. To create a send page workflow policy
Example of a Workflow Policy That Sends Email Notification of Open OpportunitiesThis topic gives one example of using a workflow policy to send an email. You might use this feature differently, depending on your business model. In this situation, the vice president of sales needs to be notified when the number of deals that are not closed reaches a designated level. In this case, you have already created a workflow policy action that batches information on the deals and sends an email message containing information on the number of deals you designated. To create a send email workflow policy
Manipulating the Workflow Policy Monitor to Align Timing of Email CreationTo make sure the email action works properly, you can restart the Workflow Policy Monitor and Workflow Policy Action agents and set the Workflow Policy Action parameter Sleep to at least 5 minutes. These actions make sure your email lists the opportunities that meet the conditions of the workflow policy. If the Workflow Policy Action agent runs too fast, then there will be an individual email each time the conditions of the workflow policy are met. Starting server processes is discussed in About Workflow Policy Administration. |
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