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Entering Customer Responses to Offers

In Oracle's Siebel CRC application you can directly enter a customer's response to an offer which you have presented. A positive response generates a referral for the customer. A negative response removes the offer from the contact's record to avoid a future presentation of the offer.

To record a customer response to an offer

1. Begin a customer session and click the Offers session tab.
2. Drill down on the offer name to review the detailed information.
3. Click Response and select the response type and enter descriptive comments.
4. Click Next.
   • If the response type is "Rejected," then the offer disappears from the customer record.
   • If the response type is "Accepted," then the offer disappears from the customer record and a referral is generated.