Siebel Customer Relationship Console User Guide > Overview >

Key Features

The key features of Siebel CRC are:

Referral Management

  • Capture referrals
  • Monitor captured referrals

Service Request Management

  • Capture basic service requests
  • Monitor customer service requests

Cross-Sell Prompting

  • Present personalized offers
  • Capture offer response (referral)

Customer Profiles

  • Summary customer view
  • Identification tokens
  • Customer value indicators

Activity Management

  • Multichannel customer interaction history
  • Schedule calls, meetings, and appointments

Financial Accounts

  • Account inquiries


  • Customer and account alerts
  • Broadcast
Siebel Customer Relationship Console User Guide Copyright © 2006, Oracle. All rights reserved.