Bookshelf Home | Contents | Index | PDF     

Siebel CRM Web Services Reference > Primary Web Services for Siebel CRM 8.0 >

TroubleTicket

Use this Web service to create, update, retrieve and set status for trouble tickets.

TroubleTicket Operations

For a list of operations associated with this Web service, see Table 178.

Table 178. TroubleTicket operations
Name
Description

CreateTroubleTicket

Create a new network trouble ticket, including the resource(s) and service(s) affected.

UpdateTroubleTicket

Update additional attributes on the trouble ticket.

GetTroubleTicket

Return the existing trouble tickets that meet criteria specified in a search spec.

SetTroubleTicketStatus

Update the status of an existing network trouble ticket; typically to cancel or close a network alarm.

Common Request Message Description

This Web service has four operations. Each operation does not share a common request message format.

Common Response Message Description

This Web service has four operations. Each operation does not share a common response message format.

TroubleTicket Application Interface

This topic describes the application objects called by the this Web service. For more information on application implementation, refer to your application development documentation on Oracle Technology Network.

Service Object (Business Service or Workflow)

For a description of the service objects for this Web service, see Table 179.

Table 179. TroubleTicket Service Object
Name
Boundary Object Type
Class (if BusService)

Trouble Ticket

Business Service

CSSEAIDataSyncService

Trouble Ticket Lightweight

Business Service

CSSEAIDataSyncService

Data Object (Integration Object)

For a description of data objects for this Web service, see Table 180.

Table 180. TroubleTicket Data Object
Siebel Repository Name
External Name
Business Service

WS Trouble Ticket

Service Request

Trouble Ticket

WS Trouble Ticket Lightweight

FINS eBanking

Trouble Ticket Lightweight

Methods

For a description of methods for this Web service, see Table 181.

Table 181. TroubleTicket Methods
Operation
Business Service
Method

CreateTroubleTicket

Trouble Ticket

Insert

UpdateTroubleTicket

Trouble Ticket

Update

GetTroubleTicket

Trouble Ticket

QueryByExample

SetTroubleTicketStatus

Trouble Ticket Lightweight

Update

Example Package for TroubleTicket

To view an example of messages for this Web service, navigate to the documentation library for Siebel applications on Oracle Technology Network, and click the Related Files link next to the link for Siebel CRM Web Services Reference to access a zip file. Extract the files in the zip file.

Request

See the following file to view the sample code:

...\TroubleTicket\TroubleTicket_request.xml

Response

See the following file to view the sample code:

...\TroubleTicket\TroubleTicket_response.xml

Message Schema (WSDL) for TroubleTicket

To view the message schema for this Web service, navigate to the documentation library for Siebel applications on Oracle Technology Network, and click the Related Files link next to the link for Siebel CRM Web Services Reference to access a zip file. Extract the files in the zip file.

...\TroubleTicket\TroubleTicket.wsdl

    
Siebel CRM Web Services Reference Copyright © 2009, Oracle and/or its affiliates. All rights reserved. Legal Notices.