Siebel Communications Guide Addendum > Billing Management >
Entering Payments (End User)
End users can enter payments for a billing profile or for a bill in that billing profile. When they enter a payment for a billing profile, the billing application applies that payment to the outstanding bills for the billing profile according to business logic in the billing application. To enter payments for a billing profile, complete the steps in the following procedure. To enter payments for a billing profile
- Navigate to the Billing Profile portal. For instructions, see Accessing the Billing Profile Portal.
- Click the Payments view tab to display a list of payments for the billing profile.
- Click New to add a new payment.
The Capture New Payment dialog box displays.
- Enter an amount in the Payment Amount field, and select the One-Time Payment check box.
- Select a method of payment in the Payment Method field:
- If you select Credit Card, enter details in the Credit Card area of the screen.
- If you select Automatic Debit, enter details in the Bank Account area of the screen.
- Click Submit to submit the payment to the billing application.
A payment confirmation number displays. When the billing application processes the payment, the payment is included in the payments list.
When end users enter a payment for a bill, the billing application applies that payment to the bill. To enter payments for a bill, complete the steps in the following procedure. To enter payments for a bill
- Navigate to the Billing Profile portal. For instructions, see Accessing the Billing Profile Portal.
- Click the Bills view tab to display a list of bills for the billing profile.
- Click the Bill Number field for the bill that you want to pay.
- Click the Payments view tab to display a list of payments for the bill.
- Click New to add a new payment.
The Capture New Payment dialog box displays.
- Enter an amount in the Payment Amount field, and select the One-Time Payment check box.
- Select a method of payment in the Payment Method field:
- If you select Credit Card, enter details in the Credit Card area of the screen.
- If you select Automatic Debit, enter details in the Bank Account area of the screen.
- Click Submit to submit the payment to the billing application.
A payment confirmation number displays. When the billing application processes the payment, the payment is included in the payments list.
|