Siebel Communications Guide Addendum

What's New in This Release

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Overview of Integration for Siebel Communications

Integration Overview

Guide Overview

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Billing Management

About Billing Management Features

Creating and Updating Billing Profiles (End User)

Process of Viewing Billing Profile Details (End User)

Accessing the Billing Profile Portal

Viewing Balance Groups for a Billing Profile

Viewing Unbilled Services for a Billing Profile

Viewing Bills for a Billing Profile

Viewing Payments for a Billing Profile

Viewing Adjustments for a Billing Profile

Entering Payments (End User)

Creating Adjustments for Bills (End User)

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Customer Order Management

About Customer Order Management Features

About Passing Customer Orders to Oracle Billing Application

About Service Bundles

A Description of Service Bundles

Behavior of Service Bundles

Setting Up Service Charges for Products

Configuring the Workflow for Promotion Penalties

Setting Up Promotion Price Adjustments for Components

Viewing Change History for Line Items (End User)

Transferring Service to Another Location (End User)

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Workflow Reference

Workflows for Synchronization

CMU Account Sync Workflow

CMU Address Sync Workflow

CMU Contact Sync Workflow

CMU Profile Sync Workflow

Workflow to View Content in the Billing Profile Portal

SIA External Integration Process

Workflows to Enter Adjustments in the Billing Profile Portal

CMUInvoiceAdjustmentWF

CMUInvoiceQueryWF

CMUItemChargeAdjustmentWF

CMUItemChargeQueryWF

CMUEventDetailsAdjustmentWF

CMUEventDetailsQueryWF

CMUBalanceDetailsEventAdjustmentWF

CMU Adjustment View Sub Process

CMU SIA Submit Adjustment Request to External

Workflows to Edit Quote Line Items

SIS OM Edit Delta Quote Line Item

SIS OM Add Service Charge Quote Sub-Process

Workflows to Edit Order Line Items

SIS OM Edit Service Order Line Item

SIS OM Add Service Charge Order Sub-Process

Workflows to Submit an Order

SISOMBillingSubmitOrderWebService

SIS OM Submit Order Process

Workflows to Update Order Line Items

SIS OM Order Line Item Update Main

SIS OM UpdateOrderItem

SIS OM NSB Update Order Line

Workflows to Modify a Service Item

SIS OM Edit Complex Asset Workflow

SIS OM Add Service Charge Sub-Process

Workflows to Disconnect a Service Item

SIS OM Disconnect Asset Sub-Process

Workflows to Suspend or Resume Service Items

SIS OM Suspend / Resume Asset Sub-Process

Workflows to Transfer a Service to Another Location

SIS OM Move Process

SIS OM Move Exception Handling

SIS OM Move Service Point Check

SIS OM Move Display Quote

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Web Service Reference

Web Service Summary

Configuring Web Services

CMU Account Query

Operation for CMU Account Query

Application Interface for CMU Account Query

Example Package for CMU Account Query

Message Schema for CMU Account Query

CMU Account Update

Operation for Account Update

Application Interface for Account Update

Example Package for Account Update

Message Schema for Account Update

ESB_AccountBalanceSiebelReqABCS_Service

Operations for ESB_AccountBalanceSiebelReqABCS_Service

Application Interface for ESB_AccountBalanceSiebelReqABCS_Service

Example Package for ESB_AccountBalanceSiebelReqABCS_Service

Message Schema for ESB_AccountBalanceSiebelReqABCS_Service

ESB_AdjustmentSiebelReqABCS_Service

Operations for ESB_AdjustmentSiebelReqABCS_Service

Application Interface for ESB_AdjustmentSiebelReqABCS_Service

Example Package for ESB_AdjustmentSiebelReqABCS_Service

Message Schema for ESB_AdjustmentSiebelReqABCS_Service

ESB_InvoiceSiebelReqABCS_Service

Operations for ESB_InvoiceSiebelReqABCS_Service

Application Interface for ESB_InvoiceSiebelReqABCS_Service

Example Package for ESB_InvoiceSiebelReqABCS_Service

Message Schema for ESB_InvoiceSiebelReqABCS_Service

ESB_PaymentSiebelReqABCS_Service

Operations for ESB_PaymentSiebelReqABCS_Service

Application Interface for ESB_PaymentSiebelReqABCS_Service

Example Package for ESB_PaymentSiebelReqABCS_Service

Message Schema for ESB_PaymentSiebelReqABCS_Service

ESB_UnbilledUsageSiebelReqABCS_Service

Operations for ESB_UnbilledUsageSiebelReqABCS_Service

Application Interface for ESB_UnbilledUsageSiebelReqABCS_Service

Example Package for ESB_UnbilledUsageSiebelReqABCS_Service

Message Schema for ESB_UnbilledUsageSiebelReqABCS_Service

ISS Price List Item WS

Operations for ISS Price List Item WS

Application Interface for ISS Price List Item WS

Example Package for ISS Price List Item WS

Message Schema for ISS Price List Item WS

ProcessSalesOrderSiebelJMSProducer

Operation for ProcessSalesOrderSiebelJMSProducer

Application Interface for ProcessSalesOrderSiebelJMSProducer

Example Package for ProcessSalesOrderSiebelJMSProducer

Message Schema for ProcessSalesOrderSiebelJMSProducer

Product Import

Operations for Product Import

Application Interface for Product Import

Example Package for Product Import

Message Schema for Product Import

SWI Update Order Line Item

Operations for SWI Update Order Line Item

Application Interface for SWI Update Order Line Item

Example Package for SWI Update Order Line Item

Message Schema for SWI Update Order Line Item

UpdateCustomerSiebelJMSProducer

Operations for UpdateCustomerSiebelJMSProducer

Application Interface for UpdateCustomerSiebelJMSProducer

Example Package for UpdateCustomerSiebelJMSProducer

Message Schema for UpdateCustomerSiebelJMSProducer

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