Siebel Communications Guide Addendum > Workflow Reference > Workflows to Enter Adjustments in the Billing Profile Portal >
CMU SIA Submit Adjustment Request to External
This workflow submits an adjustment request from the Siebel CRM application to the billing application. Figure 14 shows this workflow. A user initiates this workflow by clicking the Submit button in the Billing Adjustments screen.
Figure 14. CMU SIA Submit Adjustment Request to External Workflow
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Workflow Description. This workflow:
- Queries the adjustment request.
- If the adjustment request is not approved, changes the status of the request to Pending, and terminates.
- If the adjustment request is approved, reads the enterprise details, such as the enterprise server name, language, and locale.
- Sets the enterprise details as part of the request message.
- Makes an outbound call to the billing application.
- Updates the Siebel database with the response from the billing application.
- Refreshes the active applet.
Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.
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Query Adjustment |
Query |
EAI Siebel Adapter |
Get EnterpriseServer Param |
GetEnterpriseParameters |
CMU External Integration Service |
SetAttributesToMessage |
SetAttributesToMessage |
CMU External Integration Service |
Adjustment Submit Outbound WS |
CreateAdjustment |
AdjustmentSiebelReqABCS |
Upsert |
Upsert |
EAI Siebel Adapter |
Refresh UI |
RefreshCurrentApplet |
FINS Teller UI Navigation |
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