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Server Components for Communications Server

The Communications Management component group includes these server components:

• Communications Session Manager (CommSessionMgr). Supports multichannel user-interactive sessions for agents using the communications toolbar for voice, email, or other types of work items. For details, see Enabling Session Communications and Simulation and Administering Communications Session Manager.
• Communications Configuration Manager (CommConfigMgr). Loads and caches communications configuration data, for agents using functions supported by the Communications Session Manager. For details, see Administering Communications Configuration Manager.
• Communications Inbound Receiver (CommInboundRcvr). Receives and queues inbound work items, and queues them for processing by Communications Inbound Processor. Work items may include email messages (for Siebel Email Response).
  • For nonreal-time work items, such as email messages for most deployments of Siebel Email Response, Communications Inbound Receiver queues work items it has received for further processing by Communications Inbound Processor.
  • For real-time work items, such as phone calls for Siebel CTI or email messages for some deployments of Siebel Email Response, Communications Inbound Receiver processes work items it has received. Communications Inbound Processor is not used.

    For details, see Administering Communications Inbound Receiver.

• Communications Inbound Processor (CommInboundProcessor). Processes inbound work items that were queued by Communications Inbound Receiver. For details, see Administering Communications Inbound Processor.
• Communications Outbound Manager (CommOutboundMgr). Processes outbound communications, for email, fax, wireless messages, or page channels. Supports communication requests, whether directly or through Siebel Workflow. Also supports outbound capabilities for Siebel Email Response, Send Email, and Send Fax, and Send Wireless Message commands. For details, see Administering Communications Outbound Manager.
• Page Manager (PageMgr). Used to send pages by the Send Page command. Also used by some workflow processes in Siebel Workflow. For more information about setting up and using Page Manager, see Siebel Business Process Framework: Workflow Guide.
• Email Manager (MailMgr). Used to send email by some workflow processes in Siebel Workflow. For more information about setting up and using Email Manager, see Siebel Business Process Framework: Workflow Guide.
• Smart Answer Manager (SmartAnswer). Supports the Siebel Smart Answer product option. For more information, see Siebel Smart Answer Administration Guide and Siebel Email Response Administration Guide.