Symbols - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W

Symbols

$DialingRuleMethod macro   1

$GetCommandStatus macro   1

$GetInboundWorkItemAttr macro   1

$GetWorkItemAttr macro   1

$HotelingPhone macro   1 ,  2

$RemoteConnectStr macro   1 ,  2

$RemoteConnectStr2 macro   1 ,  2

@ACDDNList macro   1

@AgentId macro   1 ,  2

@AgentPin macro   1 ,  2

@Associate special command   1

@ClientHostName macro   1

@ClientIP macro   1

@Configuration macro   1

@CountryCode macro   1

@CreatePopupFrame special command   1

@DeselectedWorkItem macro   1

@DNList macro   1

@EditControl macro   1

@InvokeSWECommand special command   1

@Language macro   1

@Now macro   1

@OpenView special command   1

@Phone macro   1

@PostIndicateNewWorkItemEvent special event   1

@PostWorkItemReleasedEvent special event   1

@PostWorkItemResumedEvent special event   1

@PostWorkItemStartedEvent special event   1

@PostWorkItemSuspendedEvent special event   1

@PreIndicateNewWorkItemEvent special event   1

@PreWorkItemReleasedEvent special event   1

@PreWorkItemResumedEvent special event   1

@PreWorkItemStartedEvent special event   1

@PreWorkItemSuspendedEvent special event   1

@PrimaryQueueList macro   1

@QueueId macro   1 ,  2

@QueueList macro   1

@Random macro   1

@RuntimeEvent special event   1

@SelectedDN macro   1

@SelectedQueue macro   1

@SelectedText macro   1

@SelectedWorkItem macro   1

@UpdateRecord special command   1

@UserId macro   1

@UserName macro   1

@ViewWorkObject special command   1

@WorkDuration macro   1

@WorkObjectID macro   1

@WorkStartTime macro   1

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A

Accept Work Item button

described   1

and screen pops   1

Accept Work Item method, Communications Session Manager business service   1

AcceptReject command parameter   1

AcceptWorkitem method (service handle)   1

ACD DN, specifying for Nortel Meridian switch   1 ,  2

ACD queues

configuring List of Values type   1

specifying for agents   1

ACD switch   1

ACD Transfer Call Applet   1

ACDDNList driver parameter (CTI Connect)   1

ACDQueue command parameter (CTI Connect)   1

Active, status for server requests   1

activity records

for outbound communications   1

activity records, for communication requests   1

Adaptive Communications

aggregate communications driver   1

API reference   1

architecture   1 ,  2

and C/C++   1

constants   1

data types   1

design   1

initialization   1

skill set for developing driver   1

and Unicode   1

AddBusComp event response parameter   1

AddBusObj event response parameter   1

AddField event response parameter   1

AddLog event response parameter   1

AddRecordApplet event response parameter   1

AddRecordView event response parameter   1

address priority   1

 1

Agent General Profile   1

All Active Agent Status   1

All Channel Items   1

All Command Data   1

All Commands   1

All Configurations   1 ,  2

All Event Handlers   1

All Event Logs   1

All Event Responses   1

All Extensions   1 ,  2

All Outbound Requests   1 ,  2

All Response Groups   1 ,  2

All Telesets   1 ,  2

All Templates   1 ,  2

Communications Drivers and Profiles   1

Configuration Explorer   1 ,  2

Message Broadcasts   1

Mobile Devices   1

Outbound Request Overview   1 ,  2

Reports   1

Administration - Runtime Events screen   1

Administration - Server Management screen   1

Administrator Email Address parameter (Communications Inbound Receiver)   1

advanced templates

See Creating Advanced Templates

AfterWork event log parameter   1 ,  2

Agent General Profile view   1 ,  2

Agent Queues list   1

Agent Sign Off method, Communications Client business service   1

Agent Sign On method, Communications Client business service   1

AgentAfterCallWork work mode (CTI Connect)   1

AgentBusy work mode (CTI Connect)   1

AgentId command parameter (CTI Connect)   1

AgentNotReady work mode (CTI Connect)   1

AgentOtherWork work mode (CTI Connect)   1

AgentPin command parameter (CTI Connect)   1

AgentReady work mode (CTI Connect)   1

agents

adding to configuration   1

adding to configuration by responsibilities   1

adding to telesets   1

specifying ACD queues   1

specifying telesets for   1

specifying telesets for Siebel Contact On Demand   1

aggregate communications driver   1

All Active Agent Status view   1 ,  2

All Channel Items view   1 ,  2 ,  3

All Command Data view   1

All Commands view   1

All Configurations view   1 ,  2

All Event Handlers view   1

All Event Logs view   1

All Event Responses view   1

All Extensions view   1 ,  2

All Outbound Requests view   1 ,  2

All Response Groups view   1 ,  2

All Telesets view   1 ,  2

All Templates view   1 ,  2

AllViews command parameter   1

ANI

See Using the Communications Simulator

AnswerCall command (CTI Connect)   1

API, Adaptive Communications   1

APIVersion method (driver handle)   1

applet properties

Mail Template   1

applet-level menu   1 ,  2

AppletMode special command parameter   1

Application Object Manager   1 ,  2

architecture

Adaptive Communications   1 ,  2

communications infrastructure   1

arguments

business service methods   1

Communications Client business service methods   1

Communications Session Manager business service methods   1

Outbound Communications Manager business service methods   1

AROnRejectCmd command parameter   1

ARTitle command parameter   1

ARWorkItemID command parameter   1

Assoc Applet property   1

Associate menu command   1

Attach Bookmark check box, for template   1 ,  2

AttachContext command data parameter   1

AttachData command (CTI Connect)   1

Attachment Label field, for template items   1

Attachment Name field, for template items   1

attributes

for work items   1

Auto Login to Call Center at Startup user preference   1

Auto Login to Call Center at Startup, communications preference   1

AutoLogin configuration parameter   1 ,  2 ,  3

AutoLoginCmd configuration parameter   1 ,  2 ,  3

AutoLogout driver parameter (CTI Connect)   1 ,  2

automatic login to call center   1

Automatic Number Identification (ANI)   1

Available Fields list

for template   1

Available Substitutions list

for template items   1

Avaya (Lucent) Definity G3 switch

and agent work modes   1

extensions for   1

specifying for CTI Connect   1

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B

backslash (\)

in macro expansion   1

in templates   1 ,  2 ,  3

BackupCommSessionMgr configuration parameter   1

BackupEnterpriseServer configuration parameter   1

BackupGatewayAddress configuration parameter   1

BackupRequestServer configuration parameter   1

BeginBatch method (client handle)   1

bitmap object definitions   1

Blind Transfer button   1

bookmarks, for communication requests   1 ,  2

Boolean field type   1 ,  2

braces ({ }), in macro expansion   1

brackets ([ ])

in macro expansion   1

in templates   1 ,  2 ,  3

Bring Siebel to Front, communications preference   1

Bring Siebel to Front: Off, communications preference   1

Bring Siebel to Front: On All Incoming Work Items, communications preference   1

Bring Siebel to Front: On Matching Events, communications preference   1

BusComp command data parameter   1

BusComp event log parameter   1

business components

for recipient groups   1

Primary Phone Field user property in   1 ,  2

business objects

for recipient groups   1

business services

described   1

using with Communications Server   1

BusObj command data parameter   1

BusObj event log parameter   1

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C

C/C++, and Adaptive Communications   1

CacheCommandInformation method (client handle)   1

Call - Inbound activity type   1 ,  2

Call Center Volume (Inbound) report   1

Call Center Volume (Outbound) report   1

Call Center Volume report   1

call centers, calls between   1 ,  2

call simulation

inbound   1

keys for   1

outbound predictive dialer campaign   1

unknown caller/inbound   1

CallerID

simulated inbound call with   1

simulating   1

CallNotifyText command parameter (CTI Connect)   1

calls

between call centers   1 ,  2

simulated   1

CancelForwardCall command (CTI Connect)   1

Cancelled, status for server requests   1

CanInvokeMethod method   1 ,  2

Captaris RightFax   1 ,  2

integrating with   1

subject line and fax cover pages   1 ,  2

and Unicode   1 ,  2 ,  3

CDO

See Contact Matching for Send Email Activity Records

.cfg file   1

Change Ready State button   1

ChangeBusyState command (CTI Connect)   1

ChangeNotReadyState command (CTI Connect)   1

channel manager

and driver files   1

Channel Type field, for templates   1

Channel Type Indicator   1 ,  2

channel types

configuring List of Values type for communication requests   1

configuring List of Values type for communications driver   1

configuring List of Values type for templates   1

ChannelCleanupTimer configuration parameter   1 ,  2

ChannelType work item attribute   1

ChannelTypeLocale work item attribute   1

character field type   1 ,  2

Charset driver parameter (Internet SMTP/POP3 Server)   1

CheckPopupBeforeExecute configuration parameter   1

CIMServer driver parameter (CTI Connect)   1

CIMTimeDelay driver parameter (CTI Connect)   1

CleanAllWorkItem method (client handle)   1 ,  2 ,  3

client handle

See Handles for Adaptive Communications

CmdChannelOnFocus command parameter   1

CmdData command parameter   1

Collaborative Data Object (CDO)

and Microsoft Outlook   1

colon, in macro expansion   1

Comm Request business component   1

Comm Request business object   1

Comm Source List Applet applet   1

COMM_CMD_PARAM, List of Values type   1

COMM_CMDDATA_PARAM, List of Values type   1

COMM_EVTHNDLR_PARAM, List of Values type   1

COMM_EVTLOG_PARAM, List of Values type   1

COMM_EVTRESP_PARAM, List of Values type   1

COMM_MEDIA_TYPE, List of Values type   1

COMM_RECIP_SRC, List of Values type   1

command data definitions

configuring List of Values type for parameters   1

creating   1

described   1

parameters for   1

specifying parameters for   1 ,  2

Command event response parameter   1

command object definitions   1

command parameters

CTI Connect   1

special commands   1

specifying   1

commands

configuring List of Values type for parameters   1

creating   1

creating subcommands for   1

CTI Connect   1

described   1

parameters for   1

special   1

specifying parameters for   1

commands, special

@Associate   1

@CreatePopupFrame   1

@InvokeSWECommand   1

@OpenView   1

@UpdateRecord   1

@ViewWorkObject   1

CommConfigCache parameter

for Application Object Manager   1

CommConfigManagerName parameter

for Application Object Manager   1

CommConfigManager parameter

for Application Object Manager   1

in .cfg file   1

CommConfigManagerName parameter

in .cfg file   1

CommConfigMgr

See Administering Communications Configuration Manager

CommEnable parameter

for Application Object Manager   1 ,  2

in .cfg file   1 ,  2

Comments field, for communication requests   1

CommInboundProcessor

See Administering Communications Inbound Processor

CommInboundRcvr

See Administering Communications Inbound Receiver

CommLocalDriver parameter

for Application Object Manager   1

in .cfg file   1

CommLogDebug parameter

for Application Object Manager   1

in .cfg file   1

CommLogFile parameter

for Application Object Manager   1

in .cfg file   1

CommMaxLogKB parameter

for Application Object Manager   1

in .cfg file   1

CommMaxMsgQ parameter

for Application Object Manager   1

CommMgmt

See Siebel Server Requirements for Communications Server

CommOutboundMgr

See Administering Communications Outbound Manager

commoutboundmgr.cfg file   1

CommOutboundMgr_xxx.log file   1

CommOutboundMgrxxx.crf file   1

CommReleaseLogHandle parameter

for Application Object Manager   1

in .cfg file   1

CommReqTimeout parameter

for Application Object Manager   1

in .cfg file   1 ,  2

CommSessionMgr

See Administering Communications Session Manager

CommSessionMgr configuration parameter   1 ,  2

CommSimulate parameter

for Application Object Manager   1 ,  2

in .cfg file   1 ,  2

Communication Configuration Cache parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Communication Configuration Manager Name parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Communication Configuration Manager parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

communication requests

activity records for   1

configuring List of Values type for channel type   1

creating   1

fields for   1

monitoring   1 ,  2

status settings for   1

submitting   1

subrequests for   1

views for working with   1

Communication toolbar object definition   1

Communications Client business service   1 ,  2

communications configuration

adding agents to   1

copying   1

creating or editing   1

deleting   1

event and command definitions   1

exporting   1

overview   1

specifying parameters   1

Communications Configuration Manager

parameter for   1

Communications Configuration Manager server component

administration   1

setting up   1

communications driver parameters

for CTI Connect   1

for FTP   1

for Internet SMTP/POP3 Server   1

for Modem-Based TAP Paging   1

for Push Keep Alive   1

communications drivers

aggregate   1

configuring   1

configuring List of Values type for channel type   1

overview   1

specifying parameters for   1

specifying profiles for   1

 1

Test Engine   1

testing   1

writing using Adaptive Communications   1

Communications Drivers and Profiles view   1

Communications Inbound Events view   1

Communications Inbound Processor server component

administration   1

setting up   1

Communications Inbound Receiver server component

administration   1

parameters for   1

setting up   1

Communications Management component group   1

Communications Outbound Manager server component

administration   1

log files   1

log levels   1

and request status   1

setting up   1

communications port   1

communications profiles

creating   1

specifying parameter overrides   1

Communications screen

My Outbound Request Overview   1

My Outbound Requests   1

My Profiles   1

My Templates   1

Communications Session Manager business service   1 ,  2

Communications Session Manager server component

administration   1

setting up   1

Communications Simulator

hot key defined by   1 ,  2

inbound call from unknown caller   1

inbound call simulation   1

and NetCallPort parameter   1

outbound predictive dialer campaign call simulation   1

restriction   1

setting up   1

testing with   1

Communications submenu

configuring   1

using   1

communications templates

See About Communications Templates

communications toolbar

buttons   1

configuring   1

and Java   1

ToolTip text for   1

using   1

Component Name field, for communication requests   1

Component Requests view   1

Component Requests view tab   1

Conference button   1

ConferenceComplete command (CTI Connect)   1

ConferenceInit command (CTI Connect)   1

Configuration Explorer view   1 ,  2

configuration parameters

described   1

specifying   1

Configuration, communications preference   1

ConnectString configuration parameter   1

constants, Adaptive Communications   1

Consultative Transfer button   1

Contact Method field caption, for contacts   1

ContextLog event response parameter   1

context-sensitive menu

See Command Parameters

Convert Incoming To Plain Text driver parameter (Internet SMTP/POP3 Server)   1

country code   1

Country, keyword in telephone number macro   1

Create Activity field, for templates   1

Create and Submit Request method, Outbound Communications Manager business service   1

Create Bookmark command, in applet-level menu   1

Create Plain Text From HTML driver parameter (Internet SMTP/POP3 Server)   1

Created By field, for communication requests   1

Created field, for communication requests   1

CreateISCDriverInstance method (driver handle)   1

CSSFrameListCommSrc applet class   1

CSTA Phase II switch

See Specifying Extensions for Telesets

ctc.log file   1

CTCServer driver parameter (CTI Connect)   1

CTI middleware

setting up   1

validated   1

CTI_ACD_QUEUES, List of Values type   1

customer dashboard, event responses for   1

Back to top

D

dashboard

See Integrating with the Customer Dashboard

data set   1

data types, Adaptive Communications   1

DebugLevel parameter in .cfg file   1

.def file   1 ,  2

Default Administrator Address parameter (Communications Inbound Receiver)   1

Default Bookmark View user property   1

Default Closing Template, communications preference   1

Default Email Client component parameter   1

Default Greeting Template, communications preference   1

Default Message Format, communications preference (for Send Email)   1

Default Message Format, communications preference (for Siebel Email Response)   1

Default Preference field, for communication requests   1

Default Profile, communications preference   1

Default Recipient Class, communications preference   1

Default SMTP Profile profile   1

DefaultMailClient parameter in .cfg file   1

Delete Processed Messages driver parameter (Internet SMTP/POP3 Server)   1

Delivery Profile field, for templates   1

Delivery Status Domain driver parameter (Internet SMTP/POP3 Server)   1

Delivery Status Mailbox driver parameter (Internet SMTP/POP3 Server)   1

demo database

See About Communications Configuration Data

Description command parameter

described   1

toolbar configuration   1

Description field

for communication requests   1

for templates   1

Description work item attribute   1

device address   1

DeviceCommand command parameter   1

DeviceEvent event handler parameter   1

Dial Prefix driver parameter (Modem-based TAP Paging)   1

DialingFilter.RuleN configuration parameters

and $DialingRuleMethod macro   1

described   1

for remote transfers and conferences   1

Digits, keyword in telephone number macro   1

Dimension special command parameter   1

Display event log parameter   1

DNList driver parameter (CTI Connect)   1

Done, status for communication requests   1

driver handle

See Handles for Adaptive Communications

driver parameters

for CTI Connect   1

for FTP   1

for Internet SMTP/POP3 Server   1

for Modem-Based TAP Paging   1

overriding default   1

for Push Keep Alive   1

setting default   1

Driver:CIMServer driver parameter (CTI Connect)   1

Driver:CIMTimeDelay driver parameter (CTI Connect)   1

Driver:CTCServer driver parameter (CTI Connect)   1

Driver:DriverLogFile driver parameter (CTI Connect)   1

Driver:LogicalID driver parameter (CTI Connect)   1

Driver:MaxServices driver parameter (CTI Connect)   1

Driver:NetCallPort driver parameter (CTI Connect)   1

Driver:NetworkType driver parameter (CTI Connect)   1

Driver:Simulate driver parameter (CTI Connect)   1

Driver:SwitchType driver parameter (CTI Connect)   1

DriverLogFile driver parameter (CTI Connect)   1

drivers

See Configuring Communications Drivers and Profiles

DriverWorkTrackID work item attribute   1

DTYPE_PHONE, field data type   1

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E

Elapsed Time Indicator   1

Email Client Debug Level component parameter   1

Email Client, communications preference   1

eMail Response Agent responsibility   1

email servers, validated   1

Email Temporary Attachment Location component parameter   1

email, sending   1 ,  2

EmbeddedMsgpartspecifier.eml file   1

Enable Communication parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Enable Sound, communications preference   1

Enable SSL for Backup SMTP driver parameter (Internet SMTP/POP3 Server)   1

Enable SSL for POP3 driver parameter (Internet SMTP/POP3 Server)   1

Enable SSL for SMTP driver parameter (Internet SMTP/POP3 Server)   1

EnableEmailClientAutomation parameter in .cfg file   1 ,  2

EnableWebClientAutomation parameter in .cfg file   1 ,  2

End Time field, for communication requests   1

EndBatch method (client handle)   1

EnterpriseServer configuration parameter   1 ,  2

Envox

configuration data for   1

error messages   1

Error, status for server requests   1

escape character

See Template Item Form See Advanced Form See Simple Form See Macro-Expansion Syntax Elements

eScript, Siebel   1

event attributes   1

event handlers

configuring List of Values for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1

event logs

configuring List of Values type for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1

Event Queue Directory parameter (Communications Inbound Receiver)   1

event responses

configuring List of Values type for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1 ,  2

EventAnswerCall event (CTI Connect)   1

events

CTI Connect   1

customizing   1

special   1

specifying   1

events, special

@PostIndicateNewWorkItemEvent   1

@PostWorkItemReleasedEvent   1

@PostWorkItemResumedEvent   1

@PostWorkItemStartedEvent   1

@PostWorkItemSuspendedEvent   1

@PreIndicateNewWorkItemEvent   1

@PreWorkItemReleasedEvent   1

@PreWorkItemResumedEvent   1

@PreWorkItemStartedEvent   1

@PreWorkItemSuspendedEvent   1

@RuntimeEvent   1

ExecUntilOK command parameter   1

ExecuteAll command parameter   1

Expert Agent Selection (EAS)   1

exporting communications configuration data   1

Extension, keyword in telephone number macro   1

extensions, specifying   1

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F

Failed Email Directory driver parameter (Internet SMTP/POP3 Server)   1

fax server, integrating with   1

fax, sending   1

field types

for driver parameters   1

for event and command parameters   1

fields

macro expansion in   1

File Size field, for template items   1

File Type field, for template items   1

Filename driver parameter (FTP)   1

files

adding to template item   1

.cfg   1

commoutboundmgr.cfg   1

CommOutboundMgr_xxx.log   1

CommOutboundMgrxxx.crf   1

ctc.log   1

.def   1 ,  2

EmbeddedMsgpartspecifier.eml   1

HTML for template item   1

icon, for driver   1

.ini   1

mail.gif   1

multichannelA.def   1

Original_Msg.txt   1

pictures for HTML   1

ringin.au   1 ,  2

SComm_user.log   1 ,  2

SiebelEmaildbg.log   1

SiebelLongEmailBody.htm   1 ,  2

SiebelLongEmailBody.txt   1 ,  2

siebelmail.log   1

text for template item   1

texthtmlpartspecifier.htm   1

textplainpartspecifier.txt   1

uagent.cfg   1

voice.gif   1

Filter event handler parameter   1

FilterSpec command parameter   1

FilterSpec event handler parameter   1

FindDialog event response parameter   1

FindField event response parameter   1

FindLog event response parameter   1

Forward Work Items/Cancel Forward button   1

ForwardCall command (CTI Connect)   1

FreeSCStrParamList method (driver handle)   1

From Address driver parameter (Internet SMTP/POP3 Server)   1

FTP driver

described   1

parameters for   1

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G

G3 switch

See Specifying Extensions for Telesets

GatewayAddress configuration parameter   1 ,  2

Generic CSTA Phase II switch

extensions for   1

generic recipients for Send Email/Fax   1

Get Agent Extension method, Communications Session Manager business service   1

Get All Work Item ID method, Communications Session Manager business service   1

Get Inbound Work Item Attributes method, Communications Session Manager business service   1

Get Inbound Work Item Info method, Communications Session Manager business service   1

Get Selected Work Item Info method, Communications Client business service   1

Get Top Active Work Item ID method, Communications Session Manager business service   1

Get Top Idle Work Item ID method, Communications Session Manager business service   1

Get Work Item Attributes method, Communications Session Manager business service   1

Get Work Item Info method, Communications Session Manager business service   1

Get Work Item Track Info method, Communications Session Manager business service   1

GetImplementationObject method (driver handle)   1

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H

Handle Error method, Communications Client business service   1

HandleError method (client handle)   1

HandleEvent method (client handle)

described   1

and event attributes   1

HandleQueuedWorkItem method (service handle)   1

HandleRouteRequest driver parameter (CTI Connect)   1

HasKeyName driver parameters (CTI Connect)   1

Hicom switch

See Specifying Extensions for Telesets

Hidden command parameter

described   1

menu configuration   1

toolbar configuration   1

HoldCall command (CTI Connect)   1

Hostname driver parameter (FTP)   1

hoteling

described   1

and $HotelingPhone macro   1

HotKey command parameter

described   1

menu configuration   1

HotKeyText command parameter

described   1

menu configuration   1

HTML Command Icons bitmap category   1

HTML files

field substitution in tables   1

for template items   1

HTML formatting controls (Send Email)   1

HTML Template check box, for template   1 ,  2

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I

icon file, for interactive communications driver   1

ID command parameter (CTI Connect)   1

In Progress, status for communication requests   1

inbound call from unknown caller   1

inbound call simulation   1

Include Original Message in Reply, communications preference   1

Incoming Email Directory driver parameter (Internet SMTP/POP3 Server)   1

Incomplete, status for communication requests   1

IndicateActiveCmd command parameter   1

IndicateNewWorkItem method (client handle)   1

.ini file   1

initialization, Adaptive Communications   1

Initiate Work Item button   1

In-Queue Time Indicator   1

interactive communications drivers   1

Internet SMTP/POP3 Server driver

compliance with RFCs   1

described   1

parameters for   1

IntlNumber, keyword in telephone number macro   1

Invoke Command method, Communications Session Manager business service   1

Invoke Extended Command method, Communications Session Manager business service   1

InvokeCommand method (service handle)   1

InvokeCommandEx method (service handle)   1

IP Address driver parameter (FTP)   1

IPM.Note.Siebel email form, for Microsoft Outlook   1

Is Comm Enabled method, Communications Client business service   1

Is Comm Simulated method, Communications Client business service   1

ISC_CLIENT_HANDLE

described   1

methods   1

ISC_DRIVER_HANDLE

described   1

initialization   1

methods   1

ISC_SERVICE_HANDLE

described   1

initialization   1

methods   1

IsQueueRequired driver parameter (CTI Connect)   1 ,  2 ,  3

IsRevoked work item attribute   1

IsSiemens driver parameter (CTI Connect)   1

Iteration Child Business Component field, for template items   1

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J

Java

and communications toolbar   1 ,  2

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K

keywords

dialing filters for phone numbers   1

driver parameters   1

for part of phone numbers   1

Siebel CTI Connect driver parameters   1

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L

Language field

for templates   1

Language, communications preference   1

List of Values types

COMM_CMD_PARAM   1

COMM_CMDDATA_PARAM   1

COMM_EVTHNDLR_PARAM   1

COMM_EVTLOG_PARAM   1

COMM_EVTRESP_PARAM   1

COMM_MEDIA_TYPE   1

COMM_RECIP_SRC   1

CTI_ACD_QUEUES   1

OFFER_MEDIA   1

REASON_CODE   1

List of Values, for Recipient Group drop-down list   1

Literature Name field, for template items   1

Local Area Code driver parameter (Modem-based TAP Paging)   1

Local Communication Driver parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Locale field

for templates   1

Locale, communications preference   1

LocalMenu command parameter

described   1

menu configuration   1

toolbar configuration   1

Log Debug Message parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Log event response parameter   1

Log File parameter

See Parameters for Communications Session Manager

log files

CommOutboundMgr_xxx.log   1

SComm_user.log   1 ,  2

Log In button   1

Log Out button   1

LogDebug driver parameter (CTI Connect)   1

LogDebug driver parameter (FTP)   1

LogDebug driver parameter (Internet SMTP/POP3 Server)   1

LogDebug driver parameter (Modem-based TAP Paging)   1

LogDebug driver parameter (Push Keep Alive)   1

LogDebug parameter

for Communications Session Manager   1

LogField event log parameter   1

LogFile driver parameter (Push Keep Alive)   1

LogFile parameter

for Communications Session Manager   1

logging in to call center

automatic   1

manual   1

LogicalID driver parameter (CTI Connect)   1

LogIn command (CTI Connect)   1

LogOut command (CTI Connect)   1

LogUseSharedFile parameter, CommOutboundMgr server component   1

Long Distance Prefix driver parameter (Modem-based TAP Paging)   1

Lookup, keyword in telephone number macro   1

Loopback Detection Interval driver parameter (Internet SMTP/POP3 Server)   1

Loopback Email Directory driver parameter (Internet SMTP/POP3 Server)   1

Lotus Notes

and activity records for Send Email   1

and notes.ini file   1

and Siebel Memo email form   1

and Siebel7Email.nsf file   1

using for Send Email   1

LotusForm parameter in .cfg file   1

Lucent Definity G3 switch

See Specifying Extensions for Telesets

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M

macro expansion

syntax   1

usage   1

macros, using with parameter values   1

Mail Template applet property   1

mail.gif file   1

Make Call method, Communications Client business service   1

MakeCall command (CTI Connect)   1

manual login to call center   1

Max Line Length driver parameter (Internet SMTP/POP3 Server)   1

Max Sends Per Session driver parameter (Internet SMTP/POP3 Server)   1

Max Threads parameter (Communications Inbound Receiver)   1

MaxCommToolbars configuration parameter   1

Maximum Log Size (KB) parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Maximum Message Queue parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Maximum Tasks parameter (Communications Inbound Receiver)   1

MaxLogKB driver parameter (CTI Connect)   1

MaxLogKB driver parameter (Push Keep Alive)   1

MaxLogKB parameter

for Communications Session Manager   1

MaxServices driver parameter (CTI Connect)   1

MenuPosition command parameter

described   1

menu configuration   1

MergeCall command (CTI Connect)   1

Meridian switch

See Specifying Extensions for Telesets

Message Body field, for template items   1

Message Broadcasts view   1 ,  2

message delivery profile   1

Messaging Recipient business object   1 ,  2

Microsoft Outlook

and activity records for Send Email   1

and Collaborative Data Object (CDO)   1

and IPM.Note.Siebel email form   1

using for Send Email   1

MIME

encoding for saved sent messages   1

multipart/alternative   1 ,  2

MIME, RFC for   1

mobile alerts view

alert name   1

status   1

mobile device

device name   1

device priority   1

Mobile Device Address business component   1 ,  2

mobile devices

address priority   1

addresses   1

administering   1

device priority   1

message delivery profile   1

registering   1

Mobile Devices view   1 ,  2 ,  3

Mobile screen   1

modem commands   1

Modem Dial String driver parameter (Modem-based TAP Paging)   1

Modem Hangup String driver parameter (Modem-based TAP Paging)   1

Modem Init String driver parameter (Modem-based TAP Paging)   1

Modem Port driver parameter (Modem-based TAP Paging)   1

Modem Reset String driver parameter (Modem-based TAP Paging)   1

Modem Restore String driver parameter (Modem-based TAP Paging)   1

Modem-based TAP Paging driver

described   1

parameters for   1

MultiActiveCmdIcon command parameter   1

Multichannel configuration A   1

multichannelA.def file   1

MultiLog event response parameter   1

multiple-organization support

See Supporting Multitenancy

Multipurpose Internet Mail Extension

See Template Items List

multitenancy   1 ,  2

MultiTenancy configuration parameter   1 ,  2

multivalue field type   1

MultiView event response parameter   1

My Outbound Request Overview view   1

My Outbound Requests view   1

My Profiles view

described   1

visibility   1

My Templates view   1

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N

Name field, for templates   1

NetCallPort driver parameter (CTI Connect)   1

NetworkType driver parameter (CTI Connect)   1

Nortel Meridian switch

extensions for   1

specifying for CTI Connect   1

Notes

See Configuring Client-Side Integration for Send Email

notes.ini file   1

Notify Event Handling Finished method, Communications Session Manager business service   1

NotifyEventHandlingFinished method (service handle)   1

Number, keyword in telephone number macro   1

numeric field type   1 ,  2

numeric range, for phone numbers   1

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O

Object field

for templates   1

Obtain UI Focus method, Communications Client business service   1

OFFER_MEDIA, List of Values type   1

On Hold, status for server requests   1

OnEditControl command parameter   1

OnField command data parameter   1

Only Send Preference field, for communication requests   1

OpenView event response parameter   1

Order event handler parameter   1

organization visibility   1

organizations

See Supporting Multitenancy

Original_Msg.txt file   1

Outbound Communications Manager business service   1 ,  2

outbound predictive dialer campaign call simulation   1

Outbound Request Overview view   1 ,  2

 1

OutlookForm parameter in .cfg file   1

overriding driver parameters   1

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P

Page Manager   1 ,  2

page, sending   1

PageURL special command parameter   1

paging, communications driver for   1

Param command data parameter   1

parameter fields

macro expansion in   1

types for drivers   1

types for events and commands   1

parameters

for command data   1

for commands   1

configuration   1

for CTI Connect commands   1

for event handlers   1

for event logs   1

for event responses   1

for special commands   1

specifying for command data   1

specifying for commands   1 ,  2 ,  3

specifying for event handlers   1

specifying for event logs   1

specifying for event responses   1 ,  2

ParentWorkItemID work item attribute   1

Parse Embedded Messages driver parameter (Internet SMTP/POP3 Server)   1 ,  2

Password driver parameter (FTP)   1

Pause Work Item button   1

PBX switch   1

personalization   1

phone numbers

Caller ID for incoming   1

keywords for dialing filters   1

keywords for part of number   1

PhoneNumber command parameter (CTI Connect)   1

PhoneTypeLookup, keyword in telephone number macro   1

picture files, and HTML messages   1

PollingInterval driver parameter (Internet SMTP/POP3 Server)   1

POP3 Account Name driver parameter (Internet SMTP/POP3 Server)   1

POP3 Account Password driver parameter (Internet SMTP/POP3 Server)   1

POP3 Server driver parameter (Internet SMTP/POP3 Server)   1

POP3 Server Port driver parameter (Internet SMTP/POP3 Server)   1

POP3 servers

and Internet SMTP/POP3 Server driver   1

POP3 Timeout driver parameter (Internet SMTP/POP3 Server)   1

POP3, RFC for   1

Port driver parameter (FTP)   1

Position DN, for Nortel Meridian switch

See Specifying Extensions for Telesets

positions, for users   1

PreferenceLoginCmd configuration parameter   1 ,  2

PreferenceLogoutCmd configuration parameter   1 ,  2

preferences, for users   1

Preferred Communications field, for employees or contacts   1

Primary DN, for Nortel Meridian switch

See Specifying Extensions for Telesets

Primary Phone Field user property   1 ,  2

Priority driver parameter (Internet SMTP/POP3 Server)   1

Process If Loopback Detected driver parameter (Internet SMTP/POP3 Server)   1

Processed Email Directory driver parameter (Internet SMTP/POP3 Server)   1

Processing, status for communication requests   1

Profile command parameter   1

Profile event handler parameter   1

ProfileName work item attribute   1

profiles

creating   1

creating for personal use   1

overview   1

visibility   1 ,  2

Public check box, for templates   1 ,  2

Push Keep Alive driver

parameters for   1

usage   1

Push Keep Alive driver, described   1

PushKeepAliveTimer driver parameter (Push Keep Alive)   1

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Q

QueryAfterAnswer event response parameter   1

QueryBusComp event response parameter   1

QueryBusComp2 event response parameter   1

QueryBusObj event response parameter   1

QueryFields event response parameter   1

QueryFields2 event response parameter   1

QuerySpec event log parameter   1

QuerySpec event response parameter   1

QuerySpec2 event response parameter   1

Queued, status for server requests   1

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R

reason codes

configuring List of Values type   1

REASON_COD, List of Values type   1

Receive Screen Pop, communications preference   1

Recipient Email Address Field user property   1 ,  2

Recipient Fax Address Field user property   1 ,  2

Recipient First Name Field user property   1

Recipient Group field

for communication requests   1

configuring   1

for templates   1

recipient groups

predefined   1

understanding   1

Recipient Id Field user property   1

Recipient Last Name Field user property   1

Recipient Pager Address Field user property   1

Recipient Preferred Medium Field user property   1 ,  2

Recipient Sources applet, configuring   1

recipients for Send Email/Fax   1

Release Log Handle parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Release Work Item button   1

Release Work Item by Activity ID method, Communications Session Manager business service   1

Release Work Item method, Communications Session Manager business service   1

ReleaseCall command (CTI Connect)   1

ReleaseISCDriverInstance method (driver handle)   1

ReleaseISCServiceInstance method (service handle)   1

ReleaseLogHandle driver parameter (CTI Connect)   1

ReleaseLogHandle driver parameter (Push Keep Alive)   1

ReleaseLogHandle parameter

for Communications Session Manager   1

ReleaseWorkitem method (service handle)   1

Remain on Same View After Send (Cancel), communications preference   1

Reply-To Address driver parameter (Internet SMTP/POP3 Server)   1

Reports view   1

reports, generating for call center   1

Request # field, for communication requests   1

Request Timeout parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

RequestCommandEventList method (driver handle)   1

RequestMediaTypeList method (driver handle)   1

RequestServer configuration parameter   1 ,  2

RequestService method (driver handle)   1

RequiredField command data parameter   1

Reset Active Session Count command   1

ResetState command (CTI Connect)   1

Response event handler parameter   1

responsibilities

adding agents by   1

and multitenancy   1

and profiles   1

RestoreScreenOnWorkResumed configuration parameter   1

Resume Work Item button   1

Resume Work Item method, Communications Session Manager business service   1

ResumeWorkitem method (service handle)   1

Retrieve Call button   1

RetrieveCall command (CTI Connect)   1

Return Attachments driver parameter (Internet SMTP/POP3 Server)   1

RevokeQueuedWorkItem method (service handle)   1

RFC

for MIME   1

for POP3   1

for SMTP   1

RightFax

See Configuring Nonjoined Generic Recipients See Configuring Additional Recipient Groups and Recipient Sources Applets

ringin.au file   1 ,  2

RouteCall command (CTI Connect)   1

runtime events   1

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S

S_COMM_REQ_SRC table   1

S_MBL_DVC table   1

S_MBL_DVC_ADDR table   1

S_USER table   1

Sample Database   1

Save Sent Messages driver parameter (Internet SMTP/POP3 Server)   1

SCCommandFlag constant   1

SCCommandTypeEx constant   1

SCErrorCode constant   1

SCObjectProperty constant   1

SComm_user.log file   1 ,  2

Script command parameter   1

Script event response parameter   1

ScriptParam command data parameter   1

ScriptParam event response parameter   1

SCWorkItemMode constant   1

SelectApplet command data parameter   1

SelectBusComp command data parameter   1

SelectBusObj command data parameter   1

SelectDN commands (CTI Connect)   1

SelectDN driver parameter (CTI Connect)   1

SelectParam command data parameter   1

SelectQuerySpec command data parameter   1

SelectTitle command data parameter   1

Send Communication method, Communications Client business service   1

Send Email command

configuring   1

configuring default templates for   1

configuring generic recipients for   1

using   1 ,  2

Send Fax command

configuring   1

configuring generic recipients for   1

using   1

Send Message method, Outbound Communications Manager business service   1

Send Page command

configuring   1

using   1

Send Screen Pop, communications preference   1

Send SMTP Message method, Outbound Communications Manager business service   1

Send Wireless Message command

configuring   1

configuring generic recipients for   1

using   1

sending email   1 ,  2

sending fax   1

sending page   1

sending wireless messages   1

Sent Email Directory driver parameter (Internet SMTP/POP3 Server)   1

Sequence field, for template items   1

Server Request Broker server component   1 ,  2 ,  3 ,  4 ,  5 ,  6

Server Request Processor server component   1 ,  2 ,  3 ,  4 ,  5 ,  6

server requests, status settings for   1

service handle

See Handles for Adaptive Communications

Service:ACDDNList driver parameter (CTI Connect)   1

Service:AutoLogout driver parameter (CTI Connect)   1 ,  2

Service:DNList driver parameter (CTI Connect)   1

Service:HandleRouteRequest driver parameter (CTI Connect)   1

Service:HasKeyName driver parameters (CTI Connect)   1

Service:IsQueueRequired driver parameter (CTI Connect)   1 ,  2 ,  3

Service:IsSiemens driver parameter (CTI Connect)   1

Service:SelectDN driver parameter (CTI Connect)   1

Service:ServiceLogFile driver parameter (CTI Connect)   1

Service:Use1StepTransfer driver parameter (CTI Connect)   1

ServiceLogFile driver parameter (CTI Connect)   1

ServiceMethod command parameter   1

ServiceMethod event log parameter   1

ServiceMethod event response parameter   1 ,  2

ServiceParam command data parameter   1

ServiceParam event log parameter   1

ServiceParam event response parameter   1 ,  2

services, business

See Using Business Services with Communications Server

Set Work Item Attributes method, Communications Session Manager business service   1

SetAgentWorkMode commands (CTI Connect)   1

Shell UI Update method, Communications Client business service   1

Show Status Text method, Communications Client business service   1

ShowStatusText method (client handle)   1

Siebel business services   1

Siebel Communications Server

architecture   1

Siebel CTI

and Communications Server   1

Siebel CTI Connect

about   1

command parameters   1

commands   1

and Envox   1 ,  2

events   1

installation for server components   1

limitations with Nortel Meridian switch   1

Siebel CTI Connect driver, described   1

Siebel Email Response

and Communications Server   1

Siebel Enterprise Server   1 ,  2

Siebel eScript   1

Siebel File System

and files for template items   1

and literature for template items   1

and template items   1

Siebel Gateway Name Server   1 ,  2

Siebel Marketing

and FTP communications driver   1

Siebel Memo email form, for Lotus Notes   1

Siebel Paging   1 ,  2

Siebel Personalization   1

Siebel Sample Database   1

Siebel Server driver parameter (FTP)   1

Siebel Server driver parameter (Internet SMTP/POP3 Server)   1 ,  2

Siebel Server driver parameter (Modem-based TAP Paging)   1

Siebel Server Load Balancing   1

Siebel SmartScript

displaying communications parameter data in   1

invoking from event response   1

parameters for   1

using with Communications Server   1

Siebel Tools

configuring communications toolbar   1

configuring fax integration   1

configuring Recipient Sources applet   1

Siebel Visual Basic   1

Siebel Workflow

and Communications Server   1

Siebel/Lotus Form component parameter   1

Siebel/Lotus Form, communications preference   1

Siebel/Outlook Form component parameter   1

Siebel/Outlook Form, communications preference   1

Siebel7Email.nsf file   1

SiebelChannelProfile event attribute   1

SiebelChannelType event attribute   1

SiebelChannelTypeString event attribute   1

SiebelDriverEventName event attribute   1

SiebelDriverNotifyWhenDone event attribute   1

SiebelEmaildbg.log file   1

SiebelExtMailClientAttDir parameter in .cfg file   1

SIEBELFORMPATH variable   1

SiebelLongEmailBody.htm file   1 ,  2

SiebelLongEmailBody.txt file   1 ,  2

siebelmail.log file   1

SiebelWorkItemID event attribute   1

Siemens Hicom 300E switch

extensions for   1

specifying for CTI Connect   1

simple templates

See Creating Simple Templates

Simulate Communication parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Simulate driver parameter (CTI Connect)   1

SimulateCall command (CTI Connect)   1

SingleField event response parameter   1

SingleLog event response parameter   1

SingleView event response parameter   1

SmartScript

See Event Responses

SmartScript event response parameter   1

SMTP Account Name driver parameter (Internet SMTP/POP3 Server)   1

SMTP Account Password driver parameter (Internet SMTP/POP3 Server)   1

SMTP Backup Account Name driver parameter (Internet SMTP/POP3 Server)   1

SMTP Backup Account Password driver parameter (Internet SMTP/POP3 Server)   1

SMTP Backup Server driver parameter (Internet SMTP/POP3 Server)   1

SMTP Backup Server Port driver parameter (Internet SMTP/POP3 Server)   1

SMTP Server driver parameter (Internet SMTP/POP3 Server)   1

SMTP Server Name parameter (Communications Inbound Receiver)   1

SMTP Server Port driver parameter (Internet SMTP/POP3 Server)   1

SMTP Server Port parameter (Communications Inbound Receiver)   1

SMTP servers

and Internet SMTP/POP3 Server driver   1

SMTP Timeout driver parameter (Internet SMTP/POP3 Server)   1

SMTP, RFC for   1

Sound File, communications preference   1

special commands

described   1

parameters for   1

special events   1

special fields (macros), using with parameter values   1

standard DN, specifying for all switches   1 ,  2

Standard Extension, communications preference   1

Start Time field, for communication requests   1

Status field, for communication requests   1

Status Message field, for communication requests   1

status settings

for communication requests   1

for server requests   1

SubCommand_N command parameter   1

subcommands, creating   1

Subject field, for templates   1 ,  2

Submit Profile Changes command   1 ,  2

Submit Request command   1

Submit Request method, Outbound Communications Manager business service   1

Submit Response Group Changes command   1 ,  2

Submitted, status for communication requests   1

submitting communication requests   1

subrequests, for communication request   1

Substitute Values field, for template items   1

Substitution Field user property   1

Substitutions list

for template   1

Success, status for server requests   1

Suspend Work Item method, Communications Session Manager business service   1

SuspendWorkitem method (service handle)   1

SWECommand special command parameter   1

SwitchType driver parameter (CTI Connect)   1

System Activity object   1 ,  2

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T

 1

Telephony@Work

See Communications Drivers Provided by Oracle

Teleset, communications preference   1

telesets

associating with agents   1

specifying   1

Telocator Alphanumeric Protocol (TAP)   1 ,  2

template items

adding to template   1

copying   1

deleting   1

fields for   1

Template Type field, for templates   1

templates

adding template items   1

advanced, about   1

advanced, creating   1

configuring List of Values type for channel type   1

copying   1

creating   1

deleting   1

fields for   1

MIME multipart/alternative for template items   1 ,  2

simple, about   1

simple, creating   1

visibility   1

Test Engine, for communications drivers   1

Text field, for templates   1 ,  2

text file, for template item   1

Text Input Field   1

text/html encoding driver parameter (Internet SMTP/POP3 Server)   1

text/plain encoding driver parameter (Internet SMTP/POP3 Server)   1

texthtmlpartspecifier.htm file   1

textplainpartspecifier.txt file   1

Title command parameter

described   1

menu configuration   1

ToggleForward command (CTI Connect)   1

toolbar item object definitions   1

toolbar, communications

See About Communications Toolbar Configuration

ToolTips, for communications toolbar commands   1

TrackingID command parameter (CTI Connect)   1

Transfer Multiple LOV Popup Applet   1 ,  2

TransferComplete command (CTI Connect)   1

TransferInit command (CTI Connect)   1

TransferMute command (CTI Connect)   1

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U

uagent.cfg file   1

UnHoldCall command (CTI Connect)   1

Unicode

and Adaptive Communications API   1

and Captaris RightFax   1

Universal Agent responsibility   1

UpdateChannelStatusTable configuration parameter

and All Channel Items view   1

described   1

UpdateObjectInformation method (client handle)   1

Upon Sending Messages Generate, communications preference   1

URL

creating new window for   1

for starting Siebel application   1

and template item   1

Use EHLO driver parameter (Internet SMTP/POP3 Server)   1

Use1StepTransfer driver parameter (CTI Connect)   1

UseCtxData event response parameter   1

User Preferences screen   1

user properties

Default Bookmark View   1

Primary Phone Field   1

Recipient Email Address Field   1 ,  2

Recipient Fax Address Field   1 ,  2

Recipient First Name Field   1

Recipient Id Field   1

Recipient Last Name Field   1

Recipient Pager Address Field   1

Recipient Preferred Medium Field   1 ,  2

Substitution Field   1

Username driver parameter (FTP)   1

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V

View command parameter   1

View special command parameter   1

View Work Item menu command   1

ViewBookmark work item attribute   1

views, for communications administration

See About Communications Configuration Data

visibility

My Profiles view   1

for organization   1

for profiles   1 ,  2

for templates   1

Visual Basic, Siebel   1

voice.gif file   1

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W

WebServer parameter, CommOutboundMgr server component   1 ,  2

wildcard characters   1

wireless messages, sending   1

wireless messaging

administering mobile devices   1

and Communications Server   1 ,  2

installing and configuring   1

and Siebel Workflow   1

Work Item Released method, Communications Client business service   1

Work Item Released method, Communications Session Manager business service   1

Work Item Resumed method, Communications Client business service   1

Work Item Resumed method, Communications Session Manager business service   1

Work Item Started method, Communications Client business service   1

Work Item Started method, Communications Session Manager business service   1

Work Item Suspended method, Communications Client business service   1

Work Item Suspended method, Communications Session Manager business service   1

work items

attributes for   1

Work Items list   1

work modes (CTI Connect)

AgentAfterCallWork   1

AgentBusy   1

AgentNotReady   1

AgentOtherWork   1

AgentReady   1

WorkDuration work item attribute   1

WorkItemID work item attribute   1

WorkItemReleased method (client handle)   1

WorkItemStarted method (client handle)   1

WorkObject event response parameter   1 ,  2

WorkObjectID work item attribute   1

WorkStartTime work item attribute   1

WorkState work item attribute   1

WorkTrackingObj command data parameter   1 ,  2

WorkTrackingObj event log parameter   1 ,  2

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