Siebel Communications Server Administration Guide > Using Siebel CTI Connect >

About Siebel CTI Connect

This topic describes the communications driver parameters, commands, and events for configuring Siebel Communications Server to work with Siebel CTI Connect, which is based on Envox, and the applicable communications driver.

Siebel CTI Connect, available from Oracle, includes the following:

• Envox Call Information Manager (formerly Intel Netmerge Call Information Manager)
• Envox CT Connect (formerly Intel NetMerge Call Processing Software)
• Communications driver: Siebel CTI Connect
• Sample communications configuration data for Siebel CTI Connect

NOTE:  Siebel CTI Connect is licensed as a separate module in this version of Siebel Business Applications. If you have not licensed the Siebel CTI Connect module, it will not be enabled for use.

The sample Siebel CTI Connect configuration data can be found in the Siebel Database or the Sample Database. For more information on particular parameters, commands, or events, refer to Envox documentation which is available within the installation directories referred to in Installing Siebel CTI Connect.

For more information about configuring Siebel Communications Server, see Configuring Session Communications and Configuring Events and Commands and other parts of this book.

NOTE:  For additional or different parameters, commands, or events, you can extend the Siebel-provided communications driver or develop a custom driver to support these parameters. For more information, see Developing a Communications Driver.